Senior Supervision Manager

Bank Of America; Pennington (AL); On-site; USD 94,000 - 122,000; Full time

Benefits offered by this job

Benefits eligible

Discretionary incentive plan

Job summary

Bank of America is seeking a Senior Supervision Manager (SSM) to join the Supervisory Operations leadership team. The SSM coordinates day-to-day activities, supports policy remediation, and drives risk controls and regulatory compliance across the unit.

The role requires a bachelor's degree or equivalent, FINRA licenses, strong auditing experience, and proven leadership. Travel may be required as part of enterprise oversight and continuous improvement initiatives.

Qualifications

• Bachelor’s degree or equivalent work experience.
• FINRA licenses: Series 7, 8 or 9/10, 63/65 or 66 (or alternative licenses 4, 24, 53).

Responsibilities

• Complies with policies, procedures, and regulations to limit risk and financial exposure.
• Oversees workflows including supervisory reviews, enterprise alerts, and trade reviews.
• Monitors call center activities and resolution of complaints.
• Coordinates remediation, mock audits, onboarding, and tracking of KPIs.

Skills

Attention to detail

Continuous improvement

Controls management

Risk management

Fraud management

Issue management

Monitoring and testing

Oral communications

Regulatory relations

Active listening

Decision making

Due diligence

Leadership development

Policies and guidelines management

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacts the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us.

Enterprise Job Description:

The Senior Supervision Manager (SSM) operates as a member of the Supervisory Operations leadership team. In this capacity, the SSM acts as liaison to senior leadership for day-to-day responsibilities of the team having demonstrated strong performance, leadership, and subject matter expertise. Key responsibilities include, but are not limited to, performance of all activities associated with the Supervision Manager/ Principal role in addition to the coordination of day-to-day activities including, but not limited to, control and audit remediation. Additional responsibilities include proactively identifying risk, driving operational excellence, and developing front-line unit proficiency through supplemental training, active coaching & remediation of policy and procedure violations.

Responsibilities:

• Complies with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm
• Oversees the development and maintenance of workflows, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, and trade correction for consumer investments
• Monitors call center activities or financial center's ability to handle and resolve complaints
• Coordinates day-to-day activities such as control and audit remediation, mock audits of books and records, onboarding of registered associates, and communication and tracking of key performance objectives

Required Qualifications:

• Bachelor’s Degree or equivalent work experience
• Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53)

• Familiarity with compliance and regulatory issues
• Strong auditing background with willingness to travel
• Familiarity with Microsoft Word, Excel and PowerPoint
• Strong leadership abilities, communication and delegation skills

Skills:

• Attention to Detail
• Continuous Improvement
• Controls Management
• Risk Management
• Fraud Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Oral Communications
• Regulatory Relations
• Active Listening
• Decision Making
• Due Diligence
• Leadership Development
• Policies, Procedures, and Guidelines Management

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)
Pay and benefits information
Pay range
$93,600.00 - $121,600.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.