SUPERVISING PROGRAM TECHNICIAN III

State of California; California (MO); Hybrid; USD 56,000 - 70,000; Full time

Job summary

The State of California, Department of Justice, seeks a Supervising Program Technician III to lead the Criminal Record Update Program staff. The role involves analyzing workloads, training personnel, and ensuring accuracy in criminal history data processing using JADE and ACHS.

You will supervise, coach, and evaluate staff, manage complex workflows, and prepare official documents while ensuring compliance with state policies and procedures.

Qualifications

• Minimum requirements are listed in the Class Specification.
• Experience supervising, coaching, mentoring, evaluating, and developing staff in production focused environments.
• Knowledge of California criminal justice processes, criminal history records, and applicable laws, policies, and procedures.
• Skilled in monitoring productivity, inventory, timeliness, quality, and operational compliance.
• Strong problem-solving skills, including root cause analysis, process improvement, and management recommendations.
• Experience developing and coordinating training for complex program functions.
• Effective leadership during high workloads, shifting priorities, system issues, and organizational change.
• Proficient in Microsoft Office, Adobe Acrobat, and databases.
• Strong communication, judgment, attention to detail, confidentiality, and accuracy.
• Dependable, professional, accountable, and effective under pressure and deadlines.

Responsibilities

• Analyze, distribute, monitor, and prioritize workload; identify, resolve, and advise in resolving the most complex work.
• Train and assist personnel who update data on ACHS via the Justice Automated Data Exchange (JADE).
• Monitor and evaluate attendance and work performances and take corrective action when necessary.
• Develop memorandums, correspondence, and personnel documents as needed.
• Have working knowledge of CRUS and Bureau functions.

Skills

Staff supervision

Coaching

Mentoring

Evaluation

Training staff

Tools

Microsoft Office

Adobe Acrobat

Databases

Job description

Department of Justice

JC-530490 -

JC-530490 - Supervising Program Technician III
SUPERVISING PROGRAM TECHNICIAN III

$4,977.00 - $6,237.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/23/2026

The SPT III is the first line working supervisor in the Criminal Record Update Program (CRUP), Criminal Record Update Section over Program Technician (PT) III staff. The SPT III must analyze, distribute, monitor, and prioritize workload; Identify, resolve, and advise in resolving the most complex work. Train and assist personnel who update data on the Automated Criminal History System (ACHS) via the Justice Automated Data Exchange (JADE). Monitor and evaluate attendance and work performances and take appropriate corrective action when necessary. Develop memorandums, correspondence, and personnel documents as needed. The SPT III must analyze workload data, have a working knowledge of all the work functions in CRUS and have a working knowledge of the Bureau’s functions.

You will find additional information about the job in the Duty Statement .

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SUPERVISING PROGRAM TECHNICIAN III

# of Positions

1

Telework

Hybrid

Job Type

Permanent, Full Time

Work Shift

Day Shift

Work Week

Monday - Friday

Department Information

This position is located in the California Justice Information Services Division, Bureau of Criminal Information & Analysis, Record Management Branch, Criminal Record Update Program, Criminal Record Update Section.

Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.

For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov .

Please note that all new to state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations.

Personal Leave Program

Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit.The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visitHuman Resources Manual - CalHR

Special Requirements

A fingerprint check is required.

A background check is required (if applicable).

Clearly indicate JC - 530490 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

The Department of Justice does not provide visa sponsorship and is not an E-Verify employer.

Desirable Qualifications

• Experience supervising, coaching, mentoring, evaluating, and developing staff in production focused environments.
• Knowledge of California criminal justice processes, criminal history records, and applicable laws, policies, and procedures.
• Skilled in monitoring productivity, inventory, timeliness, quality, and operational compliance.
• Strong problem-solving skills, including root cause analysis, process improvement, and management recommendations.
• Experience developing and coordinating training for complex program functions.
• Effective leadership during high workloads, shifting priorities, system issues, and organizational change.
• Proficient in Microsoft Office, Adobe Acrobat, and databases.
• Strong communication, judgment, attention to detail, confidentiality, and accuracy.
• Dependable, professional, accountable, and effective under pressure and deadlines.

Benefit information can be found on theCalHR website and theCalPERS website.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.