Supervising Patient Services Representative

Natividad Medical Center; Salinas (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Natividad Medical Center in Salinas, CA is seeking a permanent full-time Supervising Patient Services Representative in the Specialty Clinic. You will supervise, direct, and evaluate staff, manage patient registration, admissions and billing, and oversee data entry in the information system.

The role requires bilingual ability in Spanish and English, strong knowledge of payor sources and regulatory requirements, and the ability to coordinate staff and training.

Qualifications

• Experience with hospital outpatient registration and patient screening processes.

Responsibilities

• Supervise, direct, evaluate, plan, organize, assign, and review the work of staff in the specialty clinic.
• Oversee patient registration, admission paperwork, scheduling, data entry, and billing in the information system.
• Ensure compliance with payor, regulatory, and confidentiality requirements.
• Provide training and performance evaluations; handle staffing and workflow priorities.
• Coordinate with other departments and community resources to optimize patient flow.

Skills

Supervision

Patient registration

Billing & accounts

Spanish language

English language

Tools

Registration software

Electronic health records

Job description

PRIORITY SCREENING DATE

Monday, September 7, 2026 by 11:59pm for a guaranteed review.

Please allow up to (2) two weeks for processing of application materials. (Postmarks and faxes not accepted.)

The eligible list established from this recruitment may be used to fill future temporary and permanent positions as vacancies arise.

Exam #26/80L04/08SS

POSITION DESCRIPTION

Natividad is seeking to fill a permanent full-time Supervising Patient Services Representative in the Specialty Clinic.

Under direction, supervises, directs, evaluates, plans, organizes, assigns, and reviews the work of assigned personnel and activities involved in the overall operations of an assigned area which includes, but is not limited to the interviewing of patients to collect, verify and document information related to admission, patient outpatient paperwork, registration and billing; the entry and reporting of data into the information system; the scheduling of appointments in the computerized patient registration system; the supervision and oversight of the work group and medical office clerical tasks; training subordinate staff; and performs other duties as required.

The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses and awards veterans’ preference points for this recruitment. To learn more about the eligibility requirements and the process, be sure to read the Hiring Preference for Veterans and Eligible Military Spouses section located towards the end of this job flier.

SIGNIFICANT RESPONSIBILITIES OF THE POSITION

• Supervises, directs, evaluates, plans, organizes, assigns, and reviews the work of assigned personnel; prepares and delivers performance evaluations and improvement plans; interviews and selects new hires; recommends or initiates disciplinary action; evaluates training and development needs of staff and arranges for and conducts staff training
• Performs and/or oversees the most complex tasks relative to assigned area of responsibility including complex business office activities of one or more Outpatient Clinics and/or an inpatient Hospital admitting department setting. Complex tasks include overseeing the maintenance of patient records including medical records, billing, and accounts receivable information. Ensures that Medical/Medicare and other third-party payor regulations are followed in billing of medical services
• Establishes work priorities in accordance with operational guidelines and ensures staffing requirements throughout assigned area are met on a daily and continuous basis
• Reviews work of assigned staff for accuracy, appropriateness, adequacy, format, neatness and compliance with pertinent laws, regulations, standards, policies and procedures; approves, amends, and/or rejects work products; returns incomplete or inadequate work to originator with instructions for correction and completion
• Research, compile and maintains information from a variety of sources for the completion of forms or the preparation of periodic and special reports
• Develops and assists professional and administrative staff in developing internal procedures
• Leads assigned staff in resolving complex or specialized registration situations and processes and in other County departments or program areas, clients/patients, and/or community regarding assigned area; develops, discusses, interprets, and implements policy and procedures with clients/patients, families, and the general public in an effective, tactful, and timely manner
• Coordinates business office activities related to the implementation of data processing system changes with assigned area including providing information and training to staff on changes as needed
• Performs a variety of clerical duties including the more complex and responsible administrative support functions to ensure that adequate coverage is maintained
• Some positions may coordinate, order, and maintain office supplies, materials and equipment
• May be assigned as a Disaster Service Worker as required

MINIMUM QUALIFICATIONS

A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:

Thorough Knowledge of:

• Patient Clinic outpatient registration packet, or Hospital admissions, and/or other registration procedures and requirements for patient screening, registration, pre-admission, and admissions
• Requirements and procedures of the variety of payor sources encountered to determine client/patient eligibility
• Operations and requirements of patient registration including Hospital admission or Outpatient Clinic registration
• Applicable state, Federal, and TJC regulations and guidelines as needed for the assignment
• Computer system and applications typical to inpatient hospitals or Outpatient Clinics
• Publicly funded payor sources and program enrollment
• Complex Medical and other technical terminology usage and spelling or order to review and evaluate subordinate staff completion of pertinent registration and admission documents
• Departments and services typical for either hospitals, medical Outpatient Clinics, or community resources to ensure staff are referring patients to the appropriate resources
• Principles, practices, and techniques of supervision and training of subordinate staff
• Office procedures, practices, and record systems
• Complex arithmetic, including percentages and decimals
• Applicable laws, ordinances, rules, regulations in assigned area

Working Knowledge of:

• Speak and write in both Spanish and English

Skill and Ability to:

• Supervise, evaluate, plan, organize, direct, and review work of assigned personnel
• Train assigned personnel
• Schedule and prioritize work and meet critical deadlines; work independently with minimal direction
• Interpret, apply, evaluate, and develop policies, practices, and problems. Effectively communicate to subordinate staff oral and written instructions
• Use initiative and sound independent judgment within established guidelines
• Establish and maintain effective working relationships with those contacted in the course of work including staff and other County departments
• Interview individuals and obtain comprehensive and accurate information under unpleasant or urgent circumstances
• Prepare and process complex forms and paperwork
• Prepare and maintain patient files and records
• Perform arithmetic calculations related to deposits and totaling cash logs
• Specified positions may require skill in translating for non-English speaking patients
• Obtain personal, employment, financial or payor source information provided
• Operate a computerized system for Outpatient Clinics, Hospital admitting, or other clinical / registration system rapidly and accurately
• Effectively communicate with patients, staff, management, and other departments as needed
• Establish rapport with individuals in order to obtain personal information through interviewing
• Provide excellent and courteous customer service with those contacted through course of employment
• Maintain confidentiality in accordance with County policies and legal regulations

EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment listed above is qualifying. An example of a way these requirements might be acquired is:

Experience: At least three (3) years of progressively responsible hospital admission or medical Outpatient Clinic registration experience, including one (1) year of supervisory experience over a major Outpatient/Public Health Clinic, Outpatient Clinic call center, or hospital admitting department.

CONDITIONS OF EMPLOYMENT

• Natividad requires that all incumbents pass a pre-employment physical/medical assessment.
• Natividad will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.
• Employees who drive on County business to carry out job related duties must possess a valid Driver License for the class vehicle driven or have the ability to provide suitable transportation that is approved by the appointing authority.
• Employees must have and show their original Social Security Card and a valid Driver License or State ID prior to the first day of work (Social Security Card is required for payroll purposes only).
• Incumbents may be required to work all shifts, including irregular hours, nights, weekends and holidays.
• Incumbents may be required to work with potentially hazardous and infectious substances.
• Some positions may be required to speak in English/Spanish and successfully pass the oral and written proficiency bilingual exam.

REQUIRED APPLICATION MATERIALS AND SCREENING PROCESS

The screening process is tentative. Should a change be made, applicants will be notified. The competitive process includes:

APPLICATION SUBMISSION: A completed Monterey County Application may be obtained from and submitted to the Natividad Human Resources Office, 1441 Constitution Blvd., Bldg. 300, Salinas, CA. 93906, or On-line applications may be submitted at www.natividad.com; resume and license and/or certifications (if applicable) may be attached to your online application or emailed separately to [e-mail]. Resumes will be accepted in addition to, but not in lieu of the required application materials. For more information or to obtain regular paper application materials please contact the Natividad HR, 1441 Constitution Blvd., [phone], M - F, 7:00 a.m.- 5:00p.m.

QUALIFICATIONS APPRAISAL: All licenses/certificates will be verified via primary source. Completed application materials will be competitively evaluated. Please note: The initial screening for this position uses ONLY the applicant's answers to the Supplemental Questions. Screeners (who are Subject Matter Experts) are not given the application and/or resumes at this point in the process. Therefore, your answers to the Supplemental Questions are critical. The best-qualified applicants will be invited to participate further in the process.

QUALIFICATIONS ASSESSMENT: To further assess applicants' possession of required qualifications, this process may include an oral examination, pre-exam exercise, performance exam, or physical ability exam.

ELIGIBLE LIST: Applicants successful in the Qualifications Assessment process will be placed on an eligible list for possible final selection interview. This eligible list will be used to fill current and future vacancies.

HIRING PREFERENCE FOR VETERANS AND ELIGIBLE MILITARY SPOUSES

The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses (i.e., surviving spouses of veterans, spouses of totally disabled veterans, and spouses of active-duty service members) and awards veterans' preference points for this recruitment. To obtain a Veterans and Eligible Military Spouse Preference Application, please visit the Human Resources website or click on the following link: Click Here to View the Veterans and Eligible Military Spouse Preference Application. To apply for veterans' preference points, veterans or eligible military spouses must complete and email a Veterans and Eligible Military Spouse Preference Application with supporting documentation of their eligibility by the final filing deadline to [e-mail]

SPECIAL NOTES

• If you believe you possess a disability that would require test accommodation, please contact the Human Resources Analyst for Natividad at [phone].
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States.
• If you are hired into this classification in a temporary position you will not be eligible for the benefits.