Supervising Patient Services Representative

Natividad Medical Center (NMC); Salinas (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Natividad Medical Center in Salinas, CA seeks a Supervising Patient Services Representative for the Specialty Clinic. The role supervises staff, manages patient intake, registration, and billing processes, and ensures compliance with regulatory requirements.

The ideal candidate will be bilingual in Spanish and English, have strong leadership and communication skills, and be able to coordinate admissions and data entry within the hospital information system.

Qualifications

• Supervises and evaluates staff performance.
• Oversees patient registration, billing and data entry.
• Ensures compliance with state and hospital policies.
• Trains staff and develops procedures.
• Coordinate with departments for admissions and scheduling.
• Bilingual in Spanish and English preferred.

Responsibilities

• Supervises, directs, and reviews work of staff.
• Oversees complex registration and billing processes.
• Maintains patient records and ensures data accuracy.
• Interacts with patients and staff to provide excellent customer service.
• Coordinates training and staff development.

Skills

Supervision

Staff training

Customer service

Communication

Bilingual (Spanish/English)

Tools

Hospital information system

Job description

Position Description

Please allow up to (2) two weeks for processing of application materials. (Postmarks and faxes not accepted.) The eligible list established from this recruitment may be used to fill future temporary and permanent positions as vacancies arise.

Exam #26/80L04/08SS

Natividad is seeking to fill a permanent full-time Supervising Patient Services Representative in the Specialty Clinic

Under direction, supervises, directs, evaluates, plans, organizes, assigns, and reviews the work of assigned personnel and activities involved in the overall operations of an assigned area which includes, but is not limited to the interviewing of patients to collect, verify and document information related to admission, patient outpatient paperwork, registration and billing; the entry and reporting of data into the information system; the scheduling of appointments in the computerized patient registration system; the supervision and oversight of the work group and medical office clerical tasks; training subordinate staff; and performs other duties as required.

The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses and awards veterans’ preference points for this recruitment. To learn more about the eligibility requirements and the process, be sure to read the Hiring Preference for Veterans and Eligible Military Spouses section located towards the end of this job flier.

Examples of Duties

Significant Responsibilities of the Position

• Supervises, directs, evaluates, plans, organizes, assigns, and reviews the work of assigned personnel; prepares and delivers performance evaluations and improvement plans; interviews and selects new hires; recommends or initiates disciplinary action; evaluates training and development needs of staff and arranges for and conducts staff training
• Performs and/or oversees the most complex tasks relative to assigned area of responsibility including complex business office activities of one or more Outpatient Clinics and/or an inpatient Hospital admitting department setting. Complex tasks include overseeing the maintenance of patient records including medical records, billing, and accounts receivable information. Ensures that Medical/Medicare and other third-party payor regulations are followed in billing of medical services
• Establishes work priorities in accordance with operational guidelines and ensures staffing requirements throughout assigned area are met on a daily and continuous basis
• Reviews work of assigned staff for accuracy, appropriateness, adequacy, format, neatness and compliance with pertinent laws, regulations, standards, policies and procedures; approves, amends, and/or rejects work products; returns incomplete or inadequate work to originator with instructions for correction and completion
• Research, compile and maintains information from a variety of sources for the completion of forms or the preparation of periodic and special reports
• Develops and assists professional and administrative staff in developing internal procedures
• Leads assigned staff in resolving complex or specialized registration situations and processes and in other County departments or program areas, clients/patients, and/or community regarding assigned area; develops, discusses, interprets, and implements policy and procedures with clients/patients, families, and the general public in an effective, tactful, and timely manner
• Coordinates business office activities related to the implementation of data processing system changes with assigned area including providing information and training to staff on changes as needed
• Performs a variety of clerical duties including the more complex and responsible administrative support functions to ensure that adequate coverage is maintained
• Some positions may coordinate, order, and maintain office supplies, materials and equipment
• May be assigned as a Disaster Service Worker as required

Examples of Experience/Education/Training

Minimum Qualifications

A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:

Thorough Knowledge Of

• Patient Clinic outpatient registration packet, or Hospital admissions, and/or other registration procedures and requirements for patient screening, registration, pre-admission, and admissions
• Requirements and procedures of the variety of payor sources encountered to determine client/patient eligibility
• Operations and requirements of patient registration including Hospital admission or Outpatient Clinic registration
• Applicable state, Federal, and TJC regulations and guidelines as needed for the assignment
• Computer system and applications typical to inpatient hospitals or Outpatient Clinics
• Publicly funded payor sources and program enrollment
• Complex Medical and other technical terminology usage and spelling or order to review and evaluate subordinate staff completion of pertinent registration and admission documents
• Departments and services typical for either hospitals, medical Outpatient Clinics, or community resources to ensure staff are referring patients to the appropriate resources
• Principles, practices, and techniques of supervision and training of subordinate staff
• Office procedures, practices, and record systems
• Complex arithmetic, including percentages and decimals
• Applicable laws, ordinances, rules, regulations in assigned area

Working Knowledge of

• Speak and write in both Spanish and English

Skill and Ability to

• Supervise, evaluate, plan, organize, direct, and review work of assigned personnel
• Train assigned personnel
• Schedule and prioritize work and meet critical deadlines; work independently with minimal direction
• Interpret, apply, evaluate, and develop policies, practices, and problems. Effectively communicate to subordinate staff oral and written instructions
• Use initiative and sound independent judgment within established guidelines
• Establish and maintain effective working relationships with those contacted in the course of work including staff and other County departments
• Interview individuals and obtain comprehensive and accurate information under unpleasant or urgent circumstances
• Prepare and process complex forms and paperwork
• Prepare and maintain patient files and records
• Perform arithmetic calculations related to deposits and totaling cash logs
• Specified positions may require skill in translating for non-English speaking patients
• Obtain personal, employment, financial or payor source information provided
• Operate a computerized system for Outpatient Clinics, Hospital admitting, or other clinical / registration system rapidly and accurately
• Effectively communicate with patients, staff, management, and other departments as needed
• Establish rapport with individuals in order to obtain personal information through interviewing
• Provide excellent and courteous customer service with those contacted through course of employment
• Maintain confidentiality in accordance with County policies and legal regulations

Experience

At least three (3) years of progressively responsible hospital admission or medical Outpatient Clinic registration experience, including one (1) year of supervisory experience over a major Outpatient/Public Health Clinic, Outpatient Clinic call center, or hospital admitting department.

Additional Information

Conditions Of Employment

• Natividad requires that all incumbents pass a pre-employment physical/medical assessment.
• Natividad will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.
• Employees who drive on County business to carry out job related duties must possess a valid Driver License for the class vehicle driven or have the ability to provide suitable transportation that is approved by the appointing authority.
• Employees must have and show their original Social Security Card and a valid Driver License or State ID prior to the first day of work (Social Security Card is required for payroll purposes only).
• Incumbents may be required to work all shifts, including irregular hours, nights, weekends and holidays.
• Incumbents may be required to work with potentially hazardous and infectious substances.
• Some positions may be required to speak in English/Spanish and successfully pass the oral and written proficiency bilingual exam.

Special Notes

• If you believe you possess a disability that would require test accommodation, please contact the Human Resources Analyst for Natividad at [phone].
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States.
• If you are hired into this classification in a temporary position you will not be eligible for the benefits.