Patient Services Representative II - Bilingual Preferred

Natividad Medical Center (NMC); Salinas (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Natividad Medical Center in Salinas, CA seeks Patient Services Representative II for Admitting/Registration, Clinic Services, and Behavioral Health. You will interview patients, collect billing information, and enter data into the system to support admissions and clinic visits.

Shift flexibility is required, including weekends, nights, and holidays. Experience in hospital registration and knowledge of payor sources is desirable; bilingual abilities are a plus.

Qualifications

• Patient admission and registration procedures knowledge.
• Ability to interview patients and obtain comprehensive information.
• Familiarity with hospital registration data entry and billing processes.
• Knowledge of payor sources and eligibility requirements.

Responsibilities

• Welcome and assist patients in clinics or admitting areas.
• Interview patients to collect and verify information for admissions and services.
• Enter patient data into computer systems and prepare paperwork.
• Schedule appointments and coordinate with departments.
• Screen patients for eligibility in publicly funded programs.
• Maintain patient records and communicate with care teams.

Job description

Position Description

Exam #26/80L02/09SS.

Natividad and the Monterey County Health Department are currently seeking to fill several permanent and temporary Patient Services Representative II positions in Admitting/Registration, Clinic Services, and Behavioral Health Bureaus of the Health Department. Under general supervision, incumbents perform general registration duties. These incumbents are responsible to interview patients to collect, verify, and document billing information related for each patient encounter and accurately enter the data into the information system. We are seeking individuals that are customer service oriented, have flexible schedules (some positions will require weekends, nights and holidays), self‑motivated multi‑task oriented, and have the ability to work individually and with team members to support various registration functions to achieve the highest quality possible. The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses and awards veterans’ preference points for this recruitment. To learn more about the eligibility requirements and the process, be sure to read the Hiring Preference for Veterans and Eligible Military Spouses section located towards the end of this job flier.

Examples of Duties

• Welcome and assist patients and visitors into Outpatient Clinics, or Hospital admitting department
• Interview patients to obtain necessary new or updated information or forms related to patient identification, payor sources, employment and other information, for Hospital pre-admissions and admission, Clinic services, laboratory and diagnostic services, and emergency treatment
• Enter patient information into a computer system; prepare Hospital or Clinic paperwork or admission packets, and assist patients with completion of forms and paperwork
• Schedule appointments for patients in Clinic utilizing a computerized patient registration system
• Screen and refer patients to publicly funded payor programs for eligibility evaluation
• Contact programs to verify patient enrollment and current eligibility request and coordinate retrieval of existing or set up of new charts with medical records
• Arrange or provide patient escort to appropriate hospital or Outpatient Clinic or clinical unit
• Collect additional insurance data, lien, and release information prior to the end of the patient clinical appointment or inpatient discharge
• Receive deposits, issue receipts, and maintain cash logs
• May translate for non-English speaking patients and receive and transmit messages to providers, clinical and/or nursing personnel in a timely manner, including prescriptions and laboratory results
• Positions at Natividad Medical Center prepare emboss forms and patient identification bands; may obtain diagnosis from Emergency Room staff and enter name of attending physicians; may notify clinical, administrative, or nursing supervisors of incoming admissions and diagnosis, deliver charts and information to units for new admissions
• May be assigned as a Disaster Service Worker as required
• Performs other related duties as assigned

Working Knowledge Of

• Patient admission and registration procedures and requirements necessary for patient screening, pre-admissions and admissions
• Requirements and procedure of the variety of payor sources encountered in order to determine patient eligibility
• Operations and requirements of an admission and registration computer system typical to hospitals or clinics
• Publicly funded payor sources and program enrollment
• Medical terminology usage and spelling in order to complete pertinent registration and admission documents

Some Knowledge Of

• General office procedures, filing and keyboard operation and medical terminology, medical billing, coding, medical software, CPT codes, and ICD-10 codes
• Alphabetical filing in order to file and retrieve patient records
• Basic arithmetic in order to compute fees and make correct change
• Define insurance terminology

Skill And Ability To

• Interview individuals and obtain comprehensive and accurate information under unpleasant or urgent circumstances
• Effectively operate standard office equipment including a computer, copier, facsimile machine, and/or computer keyboard
• Prepare and process forms and paperwork
• Prepare and maintain patient files and records
• Perform arithmetic calculations related to deposits and totaling cash logs
• Specified positions may require skill in translating for non-English speaking patients
• Establish and maintain effective working relationships with those contacted in the course of work including staff and other County departments
• Use sound judgment within established guidelines in the performance of job duties
• Understand and carry out written and oral instructions
• Obtain personal, employment, financial and payor source information provided
• Operate a computerized system for Outpatient Clinics, Hospital admitting, or other clinical registration system rapidly and accurately
• Communicate verbally with patients and co-workers in a clear and effective manner in a noisy waiting room environment
• Effectively communicate orally and in writing in order to document patient registration and clinical or admission information
• Establish rapport with individuals in order to obtain personal information through interviewing
• Provide excellent and courteous customer service to those contacted in the course of employment
• Maintain confidentiality in accordance with County policies and legal regulations

Examples Of Experience And Education

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment listed above is qualifying. An example of a way these requirements might be acquired is:

Experience: Two (2) years of hospital admission or medical Outpatient Clinic registration experience.

OR

Two (2) years of experience at a level equivalent to Monterey County's Patient Services Representative I

OR

One (1) year of hospital admission or medical Outpatient Clinic registration experience and completion of an advanced level clerical training program.

Conditions of Employment

• Natividad requires that all incumbents pass a pre-employment physical/medical assessment.
• Natividad will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.
• Employees who drive on County business to carry out job related duties must possess a valid Driver License for the class vehicle driven or have the ability to provide suitable transportation that is approved by the appointing authority.
• Employees must have and show their original Social Security Card and a valid Driver License or State ID prior to the first day of work (Social Security Card is required for payroll purposes only).
• Incumbents may be required to work all shifts, including irregular hours, nights, weekends and holidays.
• Incumbents may be required to work with potentially hazardous and infectious substances.

Special Notes

• If you believe you possess a disability that would require test accommodation, please contact the Personnel Analyst for Natividad at [phone].
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States.
• If you are hired into this classification in a temporary position, your salary will be hourly and you will not be eligible for benefits.