SUPERVISING ELIGIBILITY TECHNICIAN

RI Council 94; Providence (RI); On-site; USD 79,000 - 90,000; Full time

Job summary

State of Rhode Island's Department of Human Services seeks a Supervising Eligibility Technician to plan, supervise, and review staff performing eligibility determinations for assistance programs. Responsibilities include conducting interviews, gathering information, and producing reports with data analyses.

The role reports to a Program Integrity Unit and supports multiple DHS programs. Salary ranges from $79,457 to $89,861, with a 35-hour work week, typically Monday–Friday.

Qualifications

• Knowledge of federal and state law and regulations for eligibility.
• Ability to conduct information gathering interviews with applicants/recipients.
• Working knowledge of assistance programs.
• Ability to supervise technical and clerical staff.
• Ability to prepare and submit reports with statistical breakdowns.
• Ability to follow written instructions and complete forms.

Responsibilities

• Plan, assign, supervise and review the work of staff performing eligibility determinations.
• Conduct in-person interviews with applicants/recipients in office and field.
• Collect data and prepare recurring and special reports including statistics.
• Identify errors/trends and propose improvements.
• Collaborate with service personnel and other DHS programs.

Skills

Policy knowledge

Supervisory ability

Interviewing skills

Data analysis

Report writing

Education

Two years of college

Job description

Department Department of Human Services Division Social/Human Services Salary $79,457.00 - $89,861.00 Job Profile JC-02466400-77 - Supervising Eligibility Technician (RIASSE L580 DHS DCYF BHDDH DOC) Scheduled Work Days & Work Hours Monday - Friday, 8:30 am - 4:00 pm 35 Hours - Standard

Job Requisition Number JR101358

SUPERVISING ELIGIBILITY TECHNICIAN (Open) Pay Grade C00A28 A Classification Supervising Eligibility Technician

Class Definition

GENERAL STATEMENT OF DUTIES

To plan, assign, supervise and review the work of a staff engaged in performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments; to perform complex eligibility determination evaluations; and to do related work as required.

SUPERVISION RECEIVED

Works under the general direction of a superior with wide latitude for the exercise of initiative and independent judgement; work is subject to review upon completion for conformance to established standards, rules and general policy.

SUPERVISION EXERCISED

Plans, assigns, supervises and reviews the work of a technical and clerical staff.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED

To plan, assign, supervise and review the work of a staff engaged in: performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments; assisting applicants/recipients in filling out applications/providing supporting evidence; referring to service personnel those applicants/recipients who express a need for service oriented functions; providing information to applicants/recipients and the public in general concerning eligibility requirements for various assistance programs; conducting in-person interviews - both in office and field; and other eligibility related functions. To perform complex eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments where several program areas are involved. To refer to service personnel those applicants/recipients whose situation indicates a need for service oriented functions. To collect data and prepare reoccurring and special reports, including simple statistical breakdowns. To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT

KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of federal and state law and regulations concerning initial and continuing eligibility requirements for assistance payments; a thorough knowledge of departmental policy concerning the conducting of interviews and the ability to conduct complete and thorough information gathering interviews; a working knowledge of assistance programs; the ability to provide information and deal with applicants/recipients and the public in general in a tactful and courteous manner; the ability to supervise a staff of technical and clerical workers; the ability to follow written instructions and to complete eligibility related forms and applications; the ability to prepare and submit special and reoccurring reports including statistical breakdowns; the ability to recognize specific information from a mass of data; and related capacities and abilities.

EDUCATION AND EXPERIENCE

Education: Such as may have been gained through: successful completion of at least two years of academic study in an accredited institution of higher learning; and Experience: Such as may have been gained through: full-time employment in a responsible position which required the making of evaluations and important decisions based on a review of information gained through interviews, applications or completed records. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

This position will be know as the Program Integrity Review Specialist and report to Program Integrity Unit.

• Conducts case reviews across all DHS Programs using a variety of review tools and processes.
• Conduct both pre-authorizations and post-authorization case reviews based on established review requirements and priorities.
• Reviews cases across programs, including Supplemental Nutritional Assistance Program, Medicaid, Child Care Assistance Program, Rhode Island Works Program, and other DHS Programs as assigned.
• Identifies case processing errors, trends, and opportunities for improvement through review of case record, eligibility determination, and supporting information.
• Applies program knowledge, policy and procedural knowledge and review standards to evaluate the accuracy and quality of case actions and eligibility determinations.
• Documents review findings accurately and timely; to support data analysis, corrective action, and program improvement.
• Provides feedback on case findings and recurring issues to support the Program Integrity feedback loop.
• Participates in quality control, quality assurance, state and federal review activities as assigned.
• Remains flexible in assignments and develops proficiency with multiple review tools, programs, and review methods.
• Collaborates to develop materials and field guidance related to error trends.

The individual hired to fill this position is being hired into an E-Verify site which contains Federal tax Information (FTI), as defined in IRS Publication 1075. Although the individual may not have direct access to FTI, the individual is required to have their employment eligibility validated through E-Verify.

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/. Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

STATE OF RHODE ISLAND JOBS

The State of Rhode Island is committed to providing fundamental services to all Rhode Islanders. Join our team and enjoy the benefits of providing public service with purpose and impact.

Accommodation Statement

The State of Rhode Island provides reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to participate in any part of the process, please contact [e-mail].