CUSTOMER SERVICE AIDE (DHS)

RI Council 94; Rhode Island; On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Direct deposit

Job summary

RI Council 94 seeks a Customer Service Aide for the Rhode Island Department of Human Services. The role involves greeting customers, registering them into the eligibility system, verifying data, and producing digital copies of documents.

The position requires basic computer skills, MS Word/Excel proficiency, and the ability to work as part of a team in a busy DHS office setting. Regular hours and on-site work are expected.

Qualifications

• High school diploma or GED required.
• Experience in simple routine clerical work preferred.
• Basic computer skills with Word and Excel required.

Responsibilities

• Greet and register customers into the eligibility system.
• Verify and/or change non-financial data, and produce digital copies of documents.
• File and index digital copies and maintain organized case records.
• Direct and assist the public with forms and the self-service portal.

Skills

Office practices

Attention to detail

MS Word

MS Excel

Team work

Independent work

Education

High school diploma or GED

Job description

Department Department of Human Services Division Clerical/Administrative Support/Data Entry Salary $46,790.00 - $50,663.00 Job Profile JC-02434201-19 - Customer Service Aide (DHS) (C94 L2882 OHHS DHS) Scheduled Work Days & Work Hours Monday - Friday, 8:30 am - 4:00 pm 35 Hours - Standard Restricted/Limited to the Leave of the Prior Incumbent Job Requisition Number JR103637 CUSTOMER SERVICE AIDE (DHS) (Open) Pay Grade C00313 A Classification Customer Service Aide (DHS) Class Definition

GENERAL STATEMENT OF DUTIES:

• greeting and registering customers into the eligibility system
• verify and/or change non-financial data collection information, producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies
• and to do related work as required
• To verify and update customer address information in eligibility system
• To perform receptionist duties such as greeting and directing customers, provide information of a routine nature and direct customers to proper staff for requested information
• To direct and assist the public in the preparation of forms, records and the self-service portal located in DHS field offices
• To prepare, verify, sort, batch and scan all documents for new and existing customers
• To index and file scanned documents to new and existing cases for all programs
• To retrieve calls and mail requested forms to customers
• To organize, maintain, and/or purge files, documents, applications, and forms
• To receive, retrieve, sort, date stamp inter-departmental mail, U.S. postal mail, papers, applications, forms, and any other documents and distribute mail and documents to appropriate destination
• To enter, direct and process incoming information pertaining to all departmental programs
• To scan in an organized fashion all applicable information in case records
• To answer phones, take messages and transfer calls to offices or appropriate personnel
• To operate office equipment such as scanning machines, copiers, calculators, and other office machines, as required, in the performance of clerical duties under conditions not requiring skilled operation of such equipment
• To prepare requisitions, vouchers, claims and other records, forms or reports of a clerical nature related to fiscal activities which includes but is not limited to: time, leave, travel, appointment, payroll, personnel and other related records, forms and reports; indexing and filing records, forms, reports; proofreading of typewritten material; assembling, compiling, verifying and analyzing routine statistical data, including the preparation of tables and charts prescribed by a superior; coding of data to be used for mechanical tabulations; preparing, verifying, processing and maintaining other varied office records and reports
• To perform duties in support of scanning operations at various DHS locations, excluding Central Scanning
• To do related work as required

SUPERVISION RECEIVED:

Works under the general supervision of a superior with latitude to exercise independent judgment while following clearly prescribed procedures; general instructions are received at the beginning of each new task; detailed instructions are received as to performance of unfamiliar tasks; work is subject to review for accuracy and completeness and conformance to established policies and procedures.

SUPERVISION EXERCISED:

Usually none.

REQUIRED QUALIFICATIONS FOR APPOINTMENT

KNOWLEDGES, SKILLS AND CAPACITIES

• A working knowledge of office practices; the ability to work independently or in collaboration with others in a team; the ability to adapt to changing tasks and sudden changes in priorities based on workflow; a demonstrated ability for attention to detail; proficiency working on computer equipment including multiple monitors; the ability to comprehend and carry out simple directions, both oral and written; basic computer skills and working knowledge of Microsoft Word and Excel are required to perform the duties; and related capacities and abilities.

EDUCATION AND EXPERIENCE

• Education: Graduation from high school or high school equivalency (GED)
• Experience: Employment in a position involving the performance of simple routine repetitive clerical work

Supplemental Information

The individual hired to fill this position is being hired into an E-Verify site which contains Federal tax Information (FTI), as defined in IRS Publication 1075. Although the individual may not have direct access to FTI, the individual is required to have their employment eligibility validated through E-Verify. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Benefits

• For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
• Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees.
• Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit.
• Accordingly, any employee hired after this date will be required to participate in the direct deposit system.
• At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

STATE OF RHODE ISLAND JOBS

The State of Rhode Island is committed to providing fundamental services to all Rhode Islanders. Join our team and enjoy the benefits of providing public service with purpose and impact.

The State of Rhode Island provides reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to participate in any part of the process, please contact [e-mail].