Supervising Case Manager

Fortune Society; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Fortune Society is seeking a Supervising Case Manager to supervise Case Managers within the SRP, manage a small caseload, and conduct intake and assessments for SRP clients in New York. You will develop individualized service plans, provide counseling, ensure court appearances, and coordinate referrals to community-based resources.

Strong communication, organization, and culturally competent engagement with diverse participants are essential.

Qualifications

• High school diploma or GED/HSE required; BA in Social Work or related field desired; LMSW encouraged.
• Experience and commitment to working with criminal justice–involved participants.
• Ability to work with people from diverse backgrounds in a culturally competent manner.
• Strong Microsoft Office and Excel, and database entry skills.
• Strong written and verbal communication skills.
• Bilingual in Spanish a plus.

Responsibilities

• Conduct intake interviews and assessments for SRP clients.
• Perform general Case Management duties, including one-on-one check-ins and referrals.
• Develop client schedules and supervision plans addressing substance use, mental health, trauma, and housing.
• Assist clients in identifying and prioritizing needs and arranging voluntary referrals.
• Provide crisis intervention when needed in collaboration with supervisor.
• Enter client data accurately into the agency’s database.

Skills

Microsoft Office

Excel

Database entry

Assessment & engagement

Written & verbal communication

Bilingual Spanish

Education

High school diploma or GED/HSE

Bachelor’s degree in Social Work or related field desired

LMSW desired

Job description

Position Summary

Supervised Release offers an alternative to jail, providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and non-violent felony offenses. Program participants are monitored to ensure their appearance at court dates, and they receive referrals to community-based programming. Under the Supervised Release program (SRP), the Supervising Case Manager (SCM) will supervise Case Managers and manage a small caseload, conduct intake and assessments for SRP clients, and develop individualized service plans to provide case management services; provide counseling, appointment reminders, and referrals (including setting up appointments for voluntary services and following up on service uptake); ensure individuals return to court; and enter real-time data on all client activities.

Mission and Fit

The SCM should align with the mission and culture of Fortune, including meeting clients where they are, engaging participants with a non-judgmental, inclusive attitude, holding space for trauma associated with criminal justice involvement and incarceration, and helping them believe in their power to change.

Communication

The SCM must communicate effectively with internal and external program staff and participants, and maintain communication to ensure clients are assisted in a timely and effective manner.

Time Management

The SCM will receive a large number of referrals and must provide up-to-date and accurate information to Court Advocates and SCM Supervisors on client progress and participation. The SCM must maintain communication with internal staff and parties overseeing voluntary services. The role includes conducting client screenings and fielding calls from active clients and program staff. Prioritization is essential to manage the workload.

Problem Solving

The SCM is the main point of contact for the client and often the most trusted; they are at the forefront of managing a client’s needs and must be able to problem solve when issues arise.

Essential Duties and Responsibilities

• Conduct intake interviews and assessments for SRP clients.
• Perform general Case Management duties, including one-on-one check-ins with clients (frequency dependent on supervision level), facilitate voluntary referrals to internal and community-based resources, develop client schedules, and client-centered supervision plans to address issues such as substance abuse, mental health, trauma, domestic violence, and housing.
• Assist clients in identifying and prioritizing needs.
• Provide voluntary referrals to ensure participants’ concrete needs are addressed.
• Provide crisis intervention when needed in collaboration with supervisor.
• Collaborate with Court Advocates and Community Engagement Specialists.
• Ensure accurate and timely data entry of all client information into the agency’s database.
• Monitor participants’ attendance and compliance with supervision requirements.
• Advocate for individual client services.
• Participate in case conferences for optimum collaboration among internal programs and external agencies.
• Develop and maintain relationships with community-based organizations.
• Attend and participate in all necessary SRP meetings, conferences, and trainings.
• Engage in ongoing professional development.
• Additional responsibilities as required.

Qualifications

• High school diploma or GED/HSE with 3-4 years of relevant experience required; Bachelor’s degree in Social Work or another related field desired; LMSW desired.
• Experience and commitment to working with criminal justice–involved participants.
• Ability to work with people from diverse backgrounds in a culturally competent manner.
• Strong Microsoft Office and Excel, and database entry skills.
• Strong assessment and engagement skills.
• Strong written and verbal communication skills.
• Bilingual in Spanish a plus.
• Strong organizational and leadership skills.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements

May require travel to community-based sites.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.