Superior Dispatch Coordinator | PRN | Superior Ambulance

RiseMe; West Burlington (IA); On-site; USD 29,000 - 41,000; Full time

Job summary

RiseMe is seeking a Patient Transport Coordinator to facilitate non-emergent and emergent transports by coordinating with hospital staff, EMS providers, and external partners. The role focuses on ensuring timely, compliant transport services and accurate documentation for billing, with emphasis on CMS forms, ABNs, and NEAT workflows.

The incumbent will collaborate with Access Centers, Discharge Planners, and other teams to optimize transport planning, analyze times, and maintain clear

Qualifications

• High School Diploma or GED required.
• 1-3 years experience in Dispatch, EMS, or hospital setting.

Responsibilities

• Collaborates with hospital staff to coordinate patient transport for SEIRMC and HCHC.
• Plans and directs transport requests to ensure timely fulfillment.
• Coordinates with referring facilities to schedule transfer services.
• Uses geography to analyze transport times and estimate arrivals.
• Interacts professionally with physicians, staff, and leaders during transfers.
• Operates computers, software, and multi-line phone system.
• Ensures provision of optimal transportation services to patients and agencies.
• Reviews and analyzes documentation for potential improvements.
• Adapts to staff and customers to communicate effectively.
• Timely follow-up on all cases.
• Manages multiple tasks to prioritize transfers and billing reviews.

Skills

Healthcare terminology

Customer service

Communication skills

Team collaboration

Education

High School Diploma or GED

Job description

Minimum Hiring Wage: From $25.14 per hour

Job Details: Scheduled Hours: Variable

Job Description: The Patient Transport Coordinator plays a critical role in facilitating seamless patient transportation in collaboration with hospital staff and external partners. This position is responsible for coordinating interfacility transports and arranging transportation services for discharged patients. The Patient Transport Coordinator works closely with GRH transport departments, local EMS providers, and public transportation services to ensure timely and efficient non-emergent and emergent transport solutions. Key responsibilities include auditing and reviewing healthcare documentation to ensure compliance with medical standards and billing protocols. This role requires expertise in medical terminology and ambulance billing requirements to validate patient demographic and insurance information. The Patient Transport Coordinator ensures adherence to state and federal regulations by verifying the accuracy of CMS ambulance signature forms, Advance Beneficiary Notices (ABNs), and Non-Emergent Ambulance Transportation (NEAT) documentation, supporting both regulatory compliance and accurate billing processes.

What you will do

• Collaborates as part of a team in conjunction with hospital staff (such as the Access Center, Emergency Department, Discharge Planners, Social Workers) to coordinating patient transport services for SEIRMC and HCHC.
• Plans and directs transport requests to ensure they are fulfilled in a timely manner.
• Collaborates with referring facility to accommodate, arrange, and schedule patient transfer services.
• Uses knowledge of geography and service area to analyze transport times and calculate arrival times to ensure maximum efficient with available resources.
• Interact professionally while coordinating transfers with other health care professionals.
• Operates computers, software, and multi-line phone system.
• Ensures the provision of optimal transportation services to patients and referring agencies.
• Reviews, analyzes and determines opportunities for documentation improvement.
• Adapts to staff and customers to provide effective communication with physicians, staff, and leaders.
• Timely follow up on all cases.
• Manages and analyzes multiple tasks simultaneously to prioritize transfers.
• Evaluate patient care reports for completion for billing purposes and submit for billing.

Qualifications:

• H.S. Diploma or General Education Degree (GED) (required)
• 1-3 years Prior experience working in Dispatch, EMS, or in a hospital setting (required)

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.