Superintendent of Training - Rail Maintenance

Massachusetts-Bay-Transportation-Authority; Boston (MA); On-site; USD 95,000 - 130,000; Full time

Job summary

Massachusetts Bay Transportation Authority is seeking a Superintendent of Training – Rail Maintenance to lead the development, implementation, and continuous improvement of training programs for Rail Maintenance personnel. The role ensures safety, technical skills, maintenance procedures, and regulatory compliance are embedded in daily operations.

The position supervises training facilities, analyzes program effectiveness, and collaborates with educational institutions, vendors, and regulators

Qualifications

• Bachelor's degree in Engineering or related field is required.
• Six years of progressively responsible experience in vehicle/rail maintenance or related field is preferred.
• Demonstrated supervisory experience overseeing maintenance or operational personnel is required.
• Proficiency with Microsoft Word, Excel, database applications, PeopleSoft or similar systems is expected.
• Strong organizational, analytical, quantitative, multi-tasking, and time-management skills are essential.
• Excellent customer service, presentation, communication, and conflict-resolution skills are required.

Responsibilities

• Develop, implement, and maintain comprehensive training programs for Rail Maintenance staff.
• Supervise training facilities and ensure instructional materials, equipment, and testing resources are organized and available.
• Analyze the effectiveness of training programs and implement updates or corrective actions.
• Coordinate training for new equipment, technologies, vehicle modifications, and regulatory changes.

Skills

Training program development

Leadership

Safety training

Regulatory compliance

Analytical skills

Education

Bachelor's Degree in Engineering or related field

Tools

Microsoft Word

Excel

PeopleSoft

Job description

The Superintendent of Training – Rail Maintenance will be responsible for the development, implementation, oversight, and continuous improvement of training programs for Rail Maintenance employees. This position ensures employees receive comprehensive and effective training in safety, technical skills, maintenance procedures, regulatory requirements, and industry best practices while supporting operational efficiency and cost-effective maintenance practices.

• Supervise training facilities and ensure instructional materials, equipment, and testing resources are properly organized, maintained, and available.
• Analyze the effectiveness of training programs and implement updates, revisions, or corrective actions as needed.
• Develop and implement training modules to support vehicle innovations, modifications, system upgrades, and the procurement and introduction of new vehicles.
• Maintain current training methods and industry best practices through ongoing communication and collaboration with educational institutions, manufacturers, vendors, and other industry resources.
• Develop, maintain, and monitor a comprehensive training tracking matrix to ensure Rail Maintenance employees remain current with required training, qualifications, certifications, and regulatory requirements.
• Plan, coordinate, and schedule training programs in collaboration with carhouse superintendents, supervisors, forepersons, and other operational stakeholders.
• Assist in developing and applying evaluation criteria to assess the qualifications, technical knowledge, and competencies of prospective and existing maintenance personnel.
• Represent Rail Maintenance Training when interfacing with other transportation agencies, governmental and regulatory agencies, educational institutions, vendors, and professional organizations.
• Develop and deliver classroom, practical, and hands-on technical training as required.
• Review work rules, maintenance practices, training requirements, and related processes to identify opportunities to improve efficiency, effectiveness, and workforce readiness.
• Monitor employee training performance and identify the need for refresher training, remedial instruction, or additional qualification training.
• Support the development, revision, and implementation of standardized maintenance procedures, technical instructions, lesson plans, and training materials.
• Coordinate training associated with new equipment, technologies, vehicle modifications, maintenance procedures, safety requirements, and regulatory changes.
• Work closely with Rail Maintenance leadership to identify current and future training needs and ensure training priorities align with operational requirements.
• Drive an Authority or personal vehicle, when authorized, to visit work locations and respond to emergencies, operational needs, training activities, or special events.
• Respond to inquiries from employees, customers, vendors, and other stakeholders in a professional and courteous manner.
• Respond, directly or through designated personnel, to emergencies twenty-four (24) hours per day, seven (7) days per week, as required.
• Uphold the rights and interests of the Authority while developing and maintaining effective working relationships with employees, labor representatives, and management.
• Assist in workforce management by ensuring the fair and consistent application of and adherence to Authority rules, regulations, policies, procedures, and applicable collective bargaining agreements, including policies related to Equal Employment Opportunity, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation.
• Perform related duties, assignments, and special projects as required.

Supervision

• None

• A Bachelor’s Degree from an accredited institution in Engineering, Engineering Technology, or a related field.
• Six (6) years of progressively responsible experience in vehicle, rail vehicle, transit vehicle, or heavy-duty fleet repair and/or maintenance.
• Demonstrated supervisory experience overseeing maintenance, technical, or operational personnel.
• Proficiency with Microsoft Word, Excel, database applications, PeopleSoft, or similar business systems.
• Strong organizational, analytical, quantitative, multi-tasking, and time-management skills.
• Excellent customer service, presentation, communication, and conflict-resolution skills.
• Ability to handle sensitive and confidential information in an appropriate and professional manner.
• Ability to provide internal and external customers with courteous, professional, and responsive service.
• Ability to supervise, lead, and work effectively with a diverse workforce.
• Ability to respond to emergencies on a twenty-four (24) hour, seven (7) day per week basis, as required.
• Ability to pass required background screenings, including a Criminal Offender Record Information (CORI) check, and meet the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
• Satisfactory work history, including overall employment, job performance, discipline, attendance, and safety records. For internal candidates, this requirement applies to the two (2) years immediately preceding the closing date of the posting. Infractions or offenses occurring after the posting closes and prior to the filling of a vacancy may preclude a candidate from further consideration.

Substitutions

• A High School Diploma or equivalent (G.E.D.) from an accredited institution, with an additional seven (7) years of experience in vehicle, rail vehicle, transit vehicle, or heavy-duty fleet repair and/or maintenance, may be substituted for the required Bachelor’s Degree.
• Candidates must be able to comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, and other job‑related communications in English.