Superintendent - Network Systems

Metropolitan Transportation Authority; New York (NY); On-site; USD 136,864 - 167,279; Full time

Job summary

Metropolitan Transportation Authority seeks a senior Network Operations Manager to lead the Electronics Maintenance Division, overseeing repair, installation, testing, and maintenance of the NYCT fiber optic network. The role supports 24/7 mission-critical transmission systems and fiber cable records, with on-call duties for on-duty supervisors.

The ideal candidate has a CS degree and 8 years of related experience, including 5 in management, plus certifications in network technologies.

Qualifications

• Bachelor’s degree in Computer Science or a closely related field.
• Eight (8) years of full-time related experience, with at least five (5) years in a managerial/supervisory capacity.

Responsibilities

• Manage support staff for repair, installation, testing, troubleshooting and maintenance of network equipment and services for a 24/7 fiber optic network.
• Provide guidance on resolution of network failures and oversee project implementations.
• Supervise staff, plan short/long-term work, and ensure safety training compliance.

Skills

Fiber network knowledge

Fiber optic testing

Network monitoring

TL1 protocol

High-speed transmission

NMA monitoring tools

CCNA/CCNP certifications

Project management

Education

Bachelor’s degree in Computer Science or related field

Tools

NMA

MS Office

Ticketing systems

Network monitoring applications

Job description

Division/Unit : Electronics Maintenance Division

Work Location : RCC / PCC

Hours of Work : 8AM- 4PM

Compensation :

$152,072 - UTLO (GEN008)

Deadline (if Applicable):

RESPONSIBILITIES:

This position is responsible for managing support staff for the repair, installation, testing, troubleshooting and maintenance of network equipment and services in support of NYCT’ s 24/7 mission critical Fiber Optic network transmission system and fiber cable plant, including updating fiber cable records. Supporting the Asynchronous network services, including upgrade and migration of the same. Also including support of the SONET/ATM and COE transmission networks, including PSLAN and IP Services. Responsibilities include contract support and oversite, providing guidance on resolution of network failures; overseeing project implementations, supporting remedial and preventative maintenance and repair; support emergency response; supervise Technical Support staff; also plan and supervise short term and long-term work effort; monitor workforce productivity and ensure compliance with all NYCT mandated safety-training practices/procedures, including knowledge transfer and training for maintenance staff. The selected candidate will also serve as the duty manager when necessary, supporting and assisting other EMD groups and incidents as required, including regular on call support for on-duty supervisory staff off tour and weekends to facilitate the operation.

EDUCATION AND EXPERIENCE:

A bachelor’s degree from an accredited college in Computer Science or a closely related field of study and eight (8) years of full-time related experience, of which five (5) years must have been in a managerial/supervisory capacity.

DESIRED SKILLS:

• Familiarity with fiber network (ASYNC/SONET) knowledge of fiber optic cable testing and troubleshooting, network monitoring & fault identification, network protocols and topologies. TL1, including switching and routing.
• Knowledge of high-speed fiber optic transmission technologies & equipment; including Nortel Legacy.
• Knowledge of Network Equipment Power Plants
• Command Center Environment experience, using NMA or other network monitoring tools and applications, including ticket generating applications.
• Certifications in varied switch and router specializations I.e., CCNA, CCNP, Fujitsu MEF/Carrier Ethernet Certification
• Knowledge of NYCT safety rules and regulations, business practices and procedures.
• Experience working in a union environment; familiarity with agency’s disciplinary process.
• Excellent written, verbal, interpersonal skills, and project management and PC skills including MS Windows Office suite.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.