Sup, Loss Mitigation

BOK Financial; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

BOK Financial is seeking a Loss Mitigation Supervisor in Irving, TX to lead the mortgage servicing team, including Inventory Specialists, Underwriters, and Closers, ensuring adherence to investor, regulatory, and compliance guidelines.

You will manage daily workflows, guide staff performance, and collaborate with the SPOC supervisor to communicate with borrowers. The role requires underwriting/decisioning abilities and personnel management.

Qualifications

• Bachelor's degree in Business or related field and 4-6 years of experience.
• Experience in mortgage servicing, loss mitigation, or related roles preferred.
• Ability to underwrite/decide loans and manage a team.

Responsibilities

• Manage daily activities and performance of the loss mitigation staff.
• Review and approve underwriter decisions ensuring investor requirements.
• Research and resolve loan processing problems and improve processes.
• Manage loan escalations with borrowers, customers, and investors.
• Plan and participate in team meetings and ongoing education.

Skills

Loss mitigation supervision

Team leadership

Underwriter decisions

Regulatory compliance

Loan modification knowledge

Education

Bachelor's degree in Business or related field

Job description

Req ID: 78748

Location: Irving -IRV, Tulsa -TUL

Areas of Interest: Mortgage Servicing

Pay Transparency Salary Range: Not Available

Application Deadline: 11/01/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

Job Description

The Loss Mitigation Supervisor is primarily responsible for direct supervision of specified loss mitigation retention functions and personnel for BOK Financial Mortgage, including Inventory Specialists, Underwriters, and Closers. Retention functions include repayment plans, forbearance plans, modifications, trial plans, etc. The supervisor will be responsible for the loss mitigation activities for Government, Conventional, and Portfolio held loans. The supervisor will ensure adherence to investor, regulatory, and compliance guidelines and applicable laws. The supervisor will manage/monitor the daily workflow, activities, and performance of the team. The supervisor will ensure timely movement, decisioning, and completion of loss mit files. The supervisor will work closely with the SPOC supervisor to ensure proper and timely communication with borrowers. This position will ensure adherence to departmental Policies and Procedures. The supervisor must be able to underwrite/decision loans. Responsible for interviewing/hiring personnel and management of cost center expenses.

Team Culture

We celebrate each other’s wins, big and small. We respect, honor and praise one another for a job well done. We are transparent. We are involved, committed, and collaborative. Simply put: We Achieve More Together.

How You'll Spend Your Time

• You will manage the daily activities and performance (productivity and quality) of the staff – including training, development, and coaching, while managing staff to meet scorecard expectations.
• You will review, approve, and make underwriter decisions ensuring adherence to investor requirements and timelines.
• You will research and resolve loan level and process level problems and proactively work with management to improve processes, scripts, reporting needs and gaps, etc.
• You will manage/resolve loan level escalations with staff, customer, and/or investors as required.
• You will participate in planning, team meetings, industry sessions, ongoing education, and focus on maintaining knowledge and experience level required.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of Bachelors degree Business or related field and 4-6 years equivalent work experience; or 6-10years of equivalent work related experience.

BOK Financial Corporation Group

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.