Sunset Terrace Restaurant Manager

Omni Hotels & Resorts; Asheville (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Omni Hotels & Resorts in Asheville, NC seeks an experienced Front of House Restaurant Manager to lead daily operations and deliver a 4-Diamond/4-Star guest experience. You will supervise ~30 staff, maintain F&B standards, manage payroll, forecasting, costs, and scheduling, and partner across departments to ensure smooth, memorable service for every guest.

The ideal candidate has 2+ years in luxury hotel F&B management, strong leadership, and a passion for exceptional guest service in a demanding

Qualifications

• Minimum of 2 years Food & Beverage Management experience, preferably in a luxury 4 diamond hotel.
• Experience managing front of house in an upscale F&B environment.

Responsibilities

• Oversees a staff of approximately 30 associates with support from leadership.
• Maintains food and beverage standards and guest experience per Omni standards.
• Ensure smooth, efficient operation; specify and purchase supplies; record data.
• Maintain motivated, well-trained staff focused on excellence in service.
• Control labor costs and achieve targeted payroll.
• Maintain acceptable restaurant turnover and close coordination with other departments.
• Monitor guest requests and ensure timely responses; inspect and ensure 4-Diamond/4-Star quality.

Skills

Front of house management

Leadership

Customer service

Forecasting

Scheduling

Payroll

Microsoft Office

Education

Bachelor degree

Associate degree

Tools

Micros POS

Job description

Overview

The Manager position is responsible for the front of house restaurant management operations.

Responsibilities

• Oversees a staff of approximately 30associates with the support of a Restaurant General Manager, Managers, and Supervisors.
• Maintains food | beverage standards and a consistent guest experience as documented by Medallia and ability to execute all Omni Hotels facility standards and guidelines.
• To ensure a smooth, efficient, and economic operation in restaurant. To specify and purchase supplies, and record all data pertaining to the Outlets.
• To maintain a highly motivated and trained staff that continually strives for excellence in service.
• Constantly monitor and control all labor cost for Outlet departments, achieving targeted payroll.
• To maintain restaurantturnover at an acceptable level.
• Close coordination and communication with other internal departments.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour the restaurantseveral times daily, ensuring that they are clean, inviting, and project a 4-Diamond/4-Star quality.
• Other duties as assigned by Restaurant General Manager.
• Be actively engaged with our guests and all hotel associates
• Encourage staff to create unique, personalized WOW moments at every opportunity

Qualifications

• Minimum of2 years Food & Beverage Management experience, preferably in a luxury 4 diamond hotel. When considering experience,managerial skills, leadership talents, administrative experience and a hospitality professional mindset will be considered.
• Candidates must demonstrate a proven track record of successfully managing in anupscaleFood & Beverage environment; with strong front of the house experience.
• Developed proficiency with forecasting, cost controls and scheduling through related experience.
• Proven leadership skills which support an environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed.
• Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
• Computer proficiency; to include Microsoft Office and Windows. Micros POS experience preferred. Experience managing payroll.
• Bachelor degree or an Associate Degree (minimum 2 years of higher education).
• The ability to stand and/or walk for long periods of time and lift/push/pull up to 40 lbs.
• TIPS Certification preferred.
• Must be able to work a flexible scheduleincluding nights, weekends and holidays