Hotel Manager

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 90,000 - 135,000; Full time

Job summary

Omni Hotels & Resorts in San Antonio seeks a Hotel Manager to join the Executive Committee, guiding guest service, associate relations, profitability, and quality to Omni standards. The role reports directly to the General Manager.

The position requires extensive leadership across Rooms, Food & Beverage, and overall hotel operations, with strong budgeting, forecasting, and people development skills to deliver exceptional guest experiences.

Qualifications

• Minimum of five years progressive senior leadership experience, with at least two years on an Executive Committee.
• College degree required.
• Ability to establish and maintain relationships with vendors, community and organizations.
• Excellent technical skills to include MS Office, PMS Opera, Delphi and Oracle.
• Mastery of forecasting, scheduling, payroll, associate relations, budgeting and cost control.

Responsibilities

• Works with the Executive Committee to meet financial, service and employee relation goals.
• Develops and monitors annual strategic plans and budgets.
• Reviews daily operations, forecasts and schedules and takes corrective action as needed.
• Participates in hiring, training, scheduling, and discipline of staff with operations team support.
• Drives a culture of associate engagement and guides department heads and managers.

Skills

Senior leadership

Executive Committee experience

Hotel operations

Vendor relationships

Staff development

Forecasting

Budgeting

Education

College degree

Tools

MS Office

PMS Opera

Delphi

Oracle

Job description

Hotel Manager

Overview:

The Hotel Manager assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards. This position is part of the Executive Committee team. This position will be reporting directly to the General Manager.

Responsibilities:

• Works closely with the other Executive Committee members to ensure all financial, service standards and employee relation goals are met.
• Actively engage and help develop the annual strategic business plan and budget, monitor progress and drive delivery of company standards as well as approved initiatives and tactics throughout the year.
• Review daily operating results and weekly forecasting and scheduling, taking immediate corrective action as needed
• Participate in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
• Drive a strong culture of associate engagement.
• Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
• Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.
• Directs property operation in Area Managing Director's absence.
• Maintains close communication with the Managing Director and other department/division heads.
• Recommends programs for the motivation and development of staff.
• Assists in developing annual budget and action plans, including annual objectives.
• Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
• Conducts daily review of hotel operations with Department Heads.
• Attends hotel operational meetings, rooms and food & beverage departmental meetings, and associate-related events.
• Reviews annual objectives composed by department heads and monitors progress to completion over the coming year.

Qualifications:

• Position requires a minimum of five years progressive Senior Leadership experience, with at least two of these years in an Executive Committee position. Must have experiencein all areas of Hotel Operations, to include Rooms and Food & Beverage, preferably in an upscale hotel.
• College degree required
• Ability to establish and maintain relationships with vendors, community and organizations
• Excellent technical skills to include MS Office, PMS system Opera, Delphi and Oracle.
• Mastery level understanding of forecasting, scheduling, payroll, associate relation matters, service recovery, budgeting (including productivities and direct expenses), managing inventories, cost control, daily reviews and analysis of operating results required.
• Candidate must have exceptional management and leadership skills with a proven track record of leading a successful team, and must be able to delegate, effectively train, develop and motivate staff. Ability to effectively mentor key leadership positions, to include department heads and assistant managers.
• Able to set priorities for the Rooms, Food & Beverage, and Spa leadership teams and provide feedback to others that enhances performance.
• Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions.
• Ability to work well under pressure, think clearly, quickly and make concise decisions
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• The ability to stand/walk for extended periods of time. The ability to lift up to 40 pounds and push/pull/carry up to 50 pounds.
• The ability to work a flexible schedule, including nights, weekends and holidays.