Sunglass Retail Specialist - VIP Customer Service

EssilorLuxottica Group; Charlottesville (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health care

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Sunglass Hut, part of EssilorLuxottica, is seeking a Sales Associate to deliver an exceptional shopping experience and build brand loyalty. You will greet customers, assist with product selection, and ensure the store’s visual standards are consistently met.

In this role, you will engage with customers, handle inquiries, and support inventory needs while upholding company policies and integrity. This is an in-store, customer-facing position with opportunities to grow within a global eyewear

Qualifications

• 1 year of previous sales or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience.
• Self-motivated, team player.

Responsibilities

• Promote an excellent customer experience, greeting and serving customers.
• Inform merchandisers/managers on stocking needs and maintain visual standards.
• Manage complex customer service situations, especially VIP clientele, to ensure retention.
• Remain up-to-date on current product assortment to be an informed ambassador of the brand.
• Actively listen to instructions from management and comply with store procedures.
• Assist with opening and closing duties as needed.
• Attend occasional work meetings and maintain shift punctuality.

Skills

Customer service

Communication

Multitasking

Team player

Job description

Sunglass Hut, part of EssilorLuxottica, is seeking a Sales Associate to deliver an exceptional shopping experience and build brand loyalty. You will greet customers, assist with product selection, and ensure the store’s visual standards are consistently met.

In this role, you will engage with customers, handle inquiries, and support inventory needs while upholding company policies and integrity. This is an in-store, customer-facing position with opportunities to grow within a global eyewear