Summer Student Worker - GCU Housekeeping Attendant

Grand Canyon Education; Phoenix (AZ); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player seeks a dedicated Housekeeping Attendant to maintain high cleanliness standards in guest rooms. This role involves deep cleaning, replenishing supplies, and ensuring guest satisfaction through effective communication. Ideal candidates will have a background in customer service or hospitality and be enrolled as full-time students. Join a vibrant team in a dynamic environment where your contributions enhance the guest experience. If you are detail-oriented and enjoy working independently, this opportunity is perfect for you!

Qualifications

• Minimum one year experience in customer service or hospitality industry.
• Fluency in English with reading and writing skills.

Responsibilities

• Perform daily deep cleaning of guestrooms and laundry areas.
• Respond to guest concerns and ensure satisfaction.

Skills

Customer Service

Attention to Detail

Communication

Independence

Education

Enrolled in Bachelor’s program

Enrolled in Master’s program

Job description

Position Summary/Purpose:

The GCU Hotel Housekeeping Attendant will ensure the hotel guest rooms are cleaned and processed according to hotel standards. This position will assist in all areas of the hotel rooms division to ensure the guests staying with us have an excellent in-room experience.

Primary Responsibilities/Accountabilities/Essential Functions:

• Performs daily deep cleaning of guestrooms, storage areas, and laundry areas as assigned.
• Obtains vacancy, arrivals, and departures reports and special requests for rooms and adheres to them whenever possible.
• Checks for items that are not operable and/or in need of repair and reports such items to Operations Manager.
• Replenishes all supplies and amenities in guestrooms as required.
• Transports trash and waste to proper disposal area.
• Assists with monthly linen and supply inventory and laundry when requested.
• Follows lost and found procedures.
• Greets guests, responds effectively to guest concerns and requests, and follows up to ensure guest satisfaction.
• Works closely with Front Desk in keeping room status reports up to date through notification of all check-outs, late check-outs, early check-ins, new reservations, room moves, special requests, stay-overs, and room availability.

Equipment Used and Responsibility:

• None

Qualifications:

• A minimum of one year experience in customer service or hospitality industry.
• Provides a professional image at all times through appearance and dress.
• Able to work well independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Ability to learn and follow all safety, emergency, and accident prevention procedures.
• Must be fluent in English, with the ability to read and write.
• Must have a flexible schedule, which includes nights, weekends, and holidays if needed.

Experience/Education:

Grand Canyon University is committed to a student-first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

• Standing: 4-8 hours a day
• Walking: 4-8 hours a day
• Lifting: Frequently
• Carrying: Frequently
• Pushing: Frequently
• Bending: Frequently
• Squatting: Occasionally
• Kneeling: Occasionally
• Climbing: Rarely
• Reaching: Occasionally
• Grasping: Frequently
• Fine Eye to Hand Coordination: Continuously
• Driving: None

Work Environment: GCU Hotel on-site. Work performed is inside/outside, subject to variations in temperature and weather, equipment noise, and dust.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2025