Student Worker - GCU Hotel Public Areas Attendant

Grand Canyon Education; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Public Areas Attendant to maintain cleanliness and ensure guest satisfaction. This role involves deep cleaning of common areas, assisting with guest requests, and maintaining a professional image. Ideal candidates will have a strong attention to detail, excellent communication skills, and a flexible schedule. Join a dynamic team where your contributions will enhance the guest experience in a vibrant hotel environment. If you are passionate about hospitality and committed to excellence, this opportunity is perfect for you.

Qualifications

• Minimum one year experience in customer service or hospitality industry.
• Must be fluent in English, able to read and write.

Responsibilities

• Perform daily deep cleaning of all common areas and storage areas.
• Greet guests and respond to their concerns and requests.

Skills

Customer Service

Attention to Detail

Communication

Independence

Education

Bachelor's Program

Master's Program

Job description

Position Summary/Purpose:

The GCU Hotel Public Areas Attendant will ensure the hotel common areas are cleaned and processed according to hotel standards. This position will assist in all areas of the hotel rooms division to ensure the guests staying with us have an excellent in room experience.

Primary Responsibilities/Accountabilities/Essential Functions:

• Performs daily deep cleaning of all common areas, storage areas and laundry areas as assigned.
• Obtains vacancy, arrivals and departures reports and special requests for rooms and adheres to them whenever possible.
• Checks for items that are not operable and/or in need of repair and reports such items to Operations Manager.
• Replenishes all supplies and amenities in guestrooms as required.
• Transports trash and waste to proper disposal area.
• Assists with monthly linen and supply inventory and laundry when requested.
• Follows lost and found procedures.
• Greets guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction.
• Works closely with Front Desk in keeping room status reports up to date through notification of all check outs, late check outs, early check-ins, new reservations, room moves, special requests, stay overs and room availability.

Equipment Used and Responsibility:

• None

Qualifications:

• A minimum of one year experience in customer service or hospitality industry.
• Provides a professional image at all times through appearance and dress.
• Able to work well independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Ability to learn and follow all safety, emergency and accident prevention procedures.
• Must be fluent in English, ability to read and write.
• Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.

Experience/Education:

Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

* Standing: 4-8 hours a day

* Walking: 4-8 hours a day

* Lifting: Frequently

* Carrying: Frequently

* Pushing: Frequently

* Bending: Frequently

* Squatting: Occasionally

* Kneeling: Occasionally

* Climbing: Rarely

* Reaching: Occasionally

* Grasping: Frequently

* Fine Eye to Hand Coordination: Continuously

* Driving: None

* Work Environment: GCU Hotel on site. Work performed is inside / outside, subject to variations in temperature and weather, equipment noise and dust.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2026