Summer Operations Process Transformation Intern

Massachusetts Financial Services Company; Boston (MA); Hybrid; USD 29,000 - 34,000; Full time

Job summary

Massachusetts Financial Services Company (MFS) is offering a Summer Intern role in Process Transformation. The internship runs for 10–12 weeks from June 9, 2027 to August 13, 2027, with a 35-40 hour work week and paid hourly.

The role provides hands-on experience in process mapping, change management, and cross-functional collaboration within Operations. Applicants must be authorized to work in the United States and be a rising senior.

Qualifications

• Currently pursuing a Bachelor's degree or equivalent business experience.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite (Excel, Powerpoint, Word).
• Ability to coordinate across diverse teams and leadership levels.
• Interest in process transformation, operational risk and project management.

Responsibilities

• Assist in documenting current state end to end workflows and identifying strategic opportunities for process improvement across middle and back‑office functions.
• Assist with coordinating and managing project timelines, deliverables and meetings as needed within MFS.
• Manage administrative tasks related to Operations service provider, including maintaining contact lists, updating documentation, and organizing contract files.
• Assist in tracking the performance or maturity model against key metrics to be organized for regular reporting to management.
• Collaborate with different internal and cross‑functional teams to ensure alignment on transformation goals and initiatives.
• Assume additional responsibilities as requested.

Skills

Organizational skills

Communication skills

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Massachusetts Financial Services Company (MFS) is offering a Summer Intern role in Process Transformation. The internship runs for 10–12 weeks from June 9, 2027 to August 13, 2027, with a 35-40 hour work week and paid hourly.

The role provides hands-on experience in process mapping, change management, and cross-functional collaboration within Operations. Applicants must be authorized to work in the United States and be a rising senior.