Summer 2027 Process Transformation Intern (June - August)

Massachusetts Financial Services Company; Boston (MA); Hybrid; USD 29,000 - 34,000; Full time

Job summary

Massachusetts Financial Services Company (MFS) is offering a Summer Intern role in Process Transformation. The internship runs for 10–12 weeks from June 9, 2027 to August 13, 2027, with a 35-40 hour work week and paid hourly.

The role provides hands-on experience in process mapping, change management, and cross-functional collaboration within Operations. Applicants must be authorized to work in the United States and be a rising senior.

Qualifications

• Currently pursuing a Bachelor's degree or equivalent business experience.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite (Excel, Powerpoint, Word).
• Ability to coordinate across diverse teams and leadership levels.
• Interest in process transformation, operational risk and project management.

Responsibilities

• Assist in documenting current state end to end workflows and identifying strategic opportunities for process improvement across middle and back‑office functions.
• Assist with coordinating and managing project timelines, deliverables and meetings as needed within MFS.
• Manage administrative tasks related to Operations service provider, including maintaining contact lists, updating documentation, and organizing contract files.
• Assist in tracking the performance or maturity model against key metrics to be organized for regular reporting to management.
• Collaborate with different internal and cross‑functional teams to ensure alignment on transformation goals and initiatives.
• Assume additional responsibilities as requested.

Skills

Organizational skills

Communication skills

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

MFS is a premier investment management firm with a rich history and a growing global reputation. Since 1924, when our founders invented the mutual fund, collaboration and innovation have fueled our success. When you join our team, you will be challenged by the work you do, and you will share your talents with a vibrant network of vested individuals to create an elite organization and build a rewarding career. This internship experience provides participants with a meaningful, relevant work experience as part of their academic studies. In addition to daily responsibilities, participants will have the opportunity to participate in a series of structured activities designed to enhance their learning experience including:

• Intern New Hire Orientation
• Senior Leadership Speaker Series
• Social & Networking Events
• Presentation Challenges

At the conclusion of this position, interns will have increased their knowledge of investing, the mutual fund industry, employee engagement, and a firm understanding of how finance works at an asset manager.

The MFS Summer Internship program is a 10-12-week program, starting June 9th, 2027, and ending on August 13th, 2027. Students work full‑time, Monday through Friday, 35‑40 hours per week and are paid hourly. All applicants must be authorized to work in the United States. Internships are open to students who are rising seniors (class of 2028).

MFS is a hybrid work environment (with 2 remote days and 3 on‑site days) unless otherwise stated in the job posting.

The Role

The Process Transformation Summer Intern will gain exposure to strategic initiatives in Operations while supporting the daily Business Value Stream Mapping activities aimed at optimizing operational workflows and capabilities across the department. This internship offers hands‑on experience in process mapping, change management, and cross‑functional collaboration within a dynamic and evolving environment.

WHAT YOU WILL DO

• Assist in documenting current state end to end workflows and identifying strategic opportunities for process improvement across middle and back‑office functions.
• Assist with coordinating and managing project timelines, deliverables and meetings as needed within MFS.
• Manage administrative tasks related to Operations service provider, including maintaining contact lists, updating documentation, and organizing contract files.
• Assist in tracking the performance or maturity model against key metrics to be organized for regular reporting to management.
• Collaborate with different internal and cross‑functional teams to ensure alignment on transformation goals and initiatives.
• Assume additional responsibilities as requested.

WHAT WE ARE LOOKING FOR

• Currently pursuing a Bachelor's degree or equivalent business experience.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite (Excel, Powerpoint, Word).
• Ability to coordinate across diverse teams and leadership levels.
• Interest in process transformation, operational risk and project management.

Hourly Pay Rate: $21.00-$25.00

#LI-HYBRID

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email [e-mail] for assistance.

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.