Summer 2027 Intern - Claims Operations

American Family Insurance; Madison, Northern (WI, KY); Hybrid; USD 34,000 - 54,000; Full time

Job summary

American Family Insurance in Madison, WI is seeking a Summer 2027 Intern - Claims Operations to gain hands-on experience in AI adoption and operational enhancement within the Claims organization. You will identify high-value AI use cases, document inventories, and collaborate with business partners to streamline processes.

This paid internship runs 10–14 weeks, mid-May to August, with hybrid work options, networking, coaching, and potential housing allowance depending on proximity.

Qualifications

• Must be enrolled as a student at an accredited 4-year college/university through August 2027 or later.
• Pursuing a Bachelor's, Master's, or PhD.
• Major/program must align with internship role.
• Strong analytical, problem-solving, and communication skills.
• Interest in AI, process improvement, change management, and technology adoption.
• Experience with AI tools (e.g., Microsoft Copilot, ChatGPT, Microsoft 365) preferred.
• Preferred majors include Business, MIS, Data Analytics, CS, Communications, Organizational Leadership.

Responsibilities

• Develop an understanding of our business, culture and structure to support your work.
• Identify, document, and evaluate high-value AI use cases that improve efficiency across the Claims organization.
• Support the development and maintenance of AI prompt libraries, use case inventories, and adoption resources.
• Collaborate with business partners to analyze repetitive work, recommend standardization opportunities, and measure impact of AI-enabled solutions.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor's degree

Master's degree

PhD

Tools

Microsoft Copilot

ChatGPT

Microsoft 365

Job description

## Summer 2027 Intern - Claims OperationsApply: Hybrid: WI Madison: Full time: Posted 2 Days Ago: End Date: October 9, 2026 (11 days left to apply): R39455An internship with our company is a great opportunity to build your skillset and explore your career interests. Our summer student internship is a 10-to-14-week program that starts in mid-May and ends in August. During your internship, you'll work on impactful projects that make a difference at our company, with our customers, and in our communities. You'll also gain exposure to different areas of our business and have numerous opportunities for networking and coaching. Interns may be eligible for a one-time hiring bonus to assist with housing costs depending upon proximity to our company office location. Compensation Minimum: $25.00 Compensation Maximum: $39.00 As a Claims Operations Intern you will support initiatives focused on driving AI adoption, standardization, and value realization across the Claims organization. Working alongside business and technology partners, you will help identify, document, and promote high-impact AI use cases, build prompt and use case inventories, and support efforts to streamline repetitive work while aligning with established governance and business controls.**Responsibilities*** Develop an understanding of our business, corporate culture and structure to support your work.* Identify, document, and evaluate high-value AI use cases that improve efficiency and streamline business processes across the Claims organization.* Support the development and maintenance of AI prompt libraries, use case inventories, and adoption resources to encourage consistent and effective use of AI tools.* Collaborate with business partners to analyze repetitive work, recommend opportunities for standardization, and measure the impact of AI-enabled solutions.**Requirements** * Must be in student status at an accredited 4-year college or university during the internship, graduating August 2027 or later.* Must be pursuing a Bachelors, Masters, or PhD.* Major/program must align with internship role.* Strong analytical, problem-solving, and communication skills with the ability to translate ideas into clear documentation and recommendations.* Interest in artificial intelligence, process improvement, change management, and technology adoption.* Experience with Microsoft Copilot, ChatGPT, Microsoft 365 applications, or other AI-enabled tools is preferred.* Preferred majors include Business, Management Information Systems, Data Analytics, Computer Science, Communications, Organizational Leadership, or a related field.Licenses • Not applicable. Travel Requirements • Up to 10%. Physical Requirements • Work that primarily involves sitting/standing. Working Conditions • Not applicable.### Additional Information* To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.* Offer to selected candidate will be made contingent on the results of applicable background checks* Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions* Sponsorship will not be considered for this position unless specified in the posting **Additional Job Description**Due to the nature of this role, we are unable to consider candidates who may require visa sponsorship. Work Location: This role may be considered for a Full-Time in Office or Hybrid work arrangement based on the selected candidate's location. Work locations for this role include Madison, WI; Boston, MA; Denver, CO; Phoenix, AZ; Minneapolis, MN; St. Joseph, MO; Keene, NH. #LI-HybridWe provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.