SUITES SUPERVISOR - Arrowhead Stadium

Compass Group USA; Kansas City (MO); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Instapay (early access to wages)

Health and Wellness Program

Associate Shopping Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA is seeking a Suites Supervisor for Arrowhead Stadium to oversee suite attendants and pantry coordinators during high-profile events. You will ensure exceptional service, cleanliness, and organized suites, from opening duties to post-game closing procedures.

The role requires leadership, strong communication, and a customer-first mindset, with flexibility to work evenings, weekends, and holidays as event schedules dictate.

Qualifications

• Experience in hospitality or event management, preferably in a supervisory role at a large venue.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to work evenings, weekends, and holidays.
• Physical ability to stand, walk, and lift up to 40 pounds.

Responsibilities

• Oversee suite attendants and pantry coordinators during events.
• Ensure suites are stocked, clean, and properly presented.
• Monitor guest satisfaction and address any issues.
• Coordinate with kitchen and management for food distribution and remakes.
• Conduct opening, during-game, and closing duties.

Skills

Leadership

Team management

Customer service

Communication

Flexibility

Job description

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Position Title: SUITES SUPERVISOR - Arrowhead Stadium

Pay Range: 22.00 to 25.00

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring!

• Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Job Overview

The Suites Supervisor is responsible for overseeing the suite attendants and pantry coordinators during events at the stadium, ensuring excellent service, cleanliness, and organization in their assigned suites. This includes supervising all aspects of suite operations, from opening duties and food distribution to guest interaction and post-game closing procedures. The Suites Supervisor will be the primary point of contact for suite staff and will ensure that suite holder expectations are met while maintaining operational efficiency.

Key Responsibilities

Opening Duties (Before Gates Open)

• Ensure suites are fully stocked with the correct beverage order and inventory
• Unlock pantries and ensure proper organization of products and the pantry is stocked to par.
• Assist in checking in suite attendants before the pre-shift meeting.
• Assist with hot food distribution. Ensure the correct food is distributed to the correct suites using the color-coded hot box map.
• Conduct a suite walk-through prior to gates opening to ensure all suites are prepared. Reference the suite attendant checklist to ensure suites are fully stocked with food, beverage, utensils, condiments, and equipment. Inspect food presentation and address any issues (e.g., burnt, discolored food) by informing management and the p-cord.

During the Game

• Conduct regular walkthroughs of suites to ensure cleanliness, proper food and beverage replenishment, and overall guest satisfaction.
• Monitor staff productivity
• Regularly check in on suite holders to ensure their needs are met and relay any guest requests to suite attendants.
• Handle guest complaints professionally. If necessary, coordinate with the kitchen for food remakes and elevate issues to management
• Monitor pantry coordinators and help with breaks or taking orders during their absence.
• Ensure pantries are clean, organized, and free of clutter.

Closing Duties (After Event)

• Conduct a walkthrough of all suites with the suite attendants to ensure they are cleaned, restocked, and organized.
• Assist pantry coordinators in closing out any open tickets.
• Collect and organize all closing paperwork

Qualifications

• Proven experience in hospitality or event management, preferably in a supervisory role at a large venue.
• Strong leadership and team management skills.
• Ability to maintain a positive and professional demeanor in high-pressure environments.
• Excellent communication and customer service skills.
• Ability to perform physical tasks such as walking through suites and ensuring all areas are clean and organized.
• Ability to handle guest complaints effectively and professionally.
• Flexibility to work evenings, weekends, and holidays, as required by the stadium event schedule.

Physical Requirements

• Ability to stand, walk, and move throughout the stadium for extended periods.
• Ability to lift and carry items weighing up to 40 pounds.
• Ability to work in a fast-paced and physically demanding environment.

This is a dynamic role that requires strong organizational skills, a commitment to delivering exceptional service, and the ability to manage multiple tasks during high-profile events. If you thrive in a fast-paced environment and enjoy leading a team, we encourage you to apply for the position of Suites Supervisor at GEHA Field at Arrowhead.

Ensure suites are fully stocked and game-day ready

Lead pre-shift check-ins and assist with food and beverage distribution

Perform suite walkthroughs to ensure top-tier presentation and guest satisfaction

Support and monitor suite attendants and pantry teams

Address guest needs and resolve issues with professionalism

Oversee post-event clean-up, restocking, and closing procedures

Summary: Ensures that suites are set-up prior to guest arrival and that established food presentation and quantities are met.

Essential Duties and Responsibilities

• Ensures all suites in designated area are properly set before guests arrive.
• Works closely with suite attendants and culinary staff to ensure proper presentation and set food quantities are met.
• Develops a positive rapport with guests.
• Performs other duties as assigned.

Qualifications

• Minimum of one year leadership experience.
• Ability to lift up to 20 lbs.
• Ability to walk and stand for up to 12 hours.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program