Suite Attendant | Part-Time | Iowa Cubs (Principal Park)

Oak View Group; Des Moines (IA); On-site; USD 16,531 - 22,041; Part time

Job summary

Oak View Group is seeking a Suite Attendant for Principal Park in Des Moines, IA. The role covers setup, service, and teardown of suite dining, with bartender duties if needed, during events.

The position is hourly at $14.00 and tip eligible per the union agreement. Availability to work a regular event-based schedule, including days, nights, weekends and holidays, is required. Open until October 16, 2026.

Qualifications

• Minimum High school diploma or equivalent preferred.
• 1+ years’ experience serving in food service.
• Ability to perform basic math (addition, subtraction, multiplication, division, percentages).
• Professional interpersonal communications with guests and managers.
• Maintain confidentiality of private information and contracts.
• Detail-oriented, organized, multi-tasking in a fast-paced environment.
• Willingness to work days, nights, weekends, and holidays per Iowa Cubs schedule.

Responsibilities

• Set up, maintain, execute, and tear down advanced event food and beverage services in suites.
• Oversee assigned suites or private locations during events.
• Provide excellent guest service and maintain attendance.
• Assist Premium Services Manager with prep, stocking, opening/closing procedures, and cleanliness.
• Accurately report orders, tax, and service charges; serve meals and beverages as required.
• Read BEOs and ensure proper setup, linen, dishware, and timing per event menu.

Skills

Guest service

Math skills

Interpersonal communication

Confidentiality

Attention to detail

Teamwork

Self-direction

Flexible scheduling

Education

High school diploma or equivalent

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Suite Attendant is responsible for the setup, maintenance, execution, and teardown of advanced and event‑day food and beverage services, including bartender service if required, for Principal Park suites. The employee is responsible for overseeing their assigned suites or other private event location(s) during events. Employees must provide excellent guest service and maintain excellent attendance. Availability to work a regular event‑based schedule (Icubs schedule), including days, nights, weekends and holidays, is required.

This role pays an hourly rate of $14.00 and is tip eligible (per CBA).

Benefits As Per The Union Agreement

This position will remain open until October 16, 2026.

Responsibilities

• Demonstrate ability to meet the company standard for excellent in the areas of guest service –
• Assist the Premium Services Manager as required in preparation for the event, including stocking Suite and Bar products; following opening and closing procedures; and maintaining the cleanliness and organization of the Suite Pantry and Bars and other storage areas, along with other assigned tasks.
• Maintain current “tickets” for designated suites as orders are placed. Present accurate final checks to the guest.
• Accurately report client orders and appropriately add tax & service charge.
• Serve meals to guests or replenish food for buffet service.
• Check all food & beverage delivered to clients for accuracy and quality.
• Read and comprehend complex documents, including Banquet Event Orders (BEOs), for the purpose of setting up guest events with proper linen, dishware, glassware, and flatware & executing service as stated on the contracted event menu & event timeline.
• Serve beverages, including alcoholic beverages, responsibly to guests.
• Accurately account for all alcohol served with a proper transaction.
• Ensure proper guest identification / age in accordance with local/state/federal regulations, ensuring no sale to minors. Communicate “last call” in designated suites. Report and communicate cut‑off needs as required.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
• Check guest’s ID in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
• Bartenders are expected to de‑escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as necessary.
• Maintain positive and productive daily interactions with co‑workers.
• Meet the company uniform standards as well as maintain a well‑groomed appearance.
• Report any escalated safety, service, health, or guest intoxication concerns to management immediately.
• Carefully and respectfully listen and respond to customer requests and concerns. Communicate with management as required.
• Refill salt, pepper, sugar, cream, condiments, and napkins, as needed. Bus suites throughout the event.
• Clean & polish equipment used for buffet set‑up. Lock up refrigerators / liquor cabinets at end of shift.
• Replace tableware and linens as required during the event or for room turnover.
• Maintain a clean & organized workspace in accordance with standard operating procedures for sanitization, health & safety standards.
• Ability to bartend as needed.

Qualifications

• High school diploma or equivalent preferred.
• 1+ years’ experience as a server in the food service industry.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages)
• Professional interpersonal communication skills with co‑workers, guests, and managers.
• Ability to maintain strict confidentiality with regard to private company information, including event guests, event contracts, and suite owners.
• Detail‑oriented, organized, and able to multi‑task & prioritize in a fast‑paced environment.
• Ability to be self‑directed while working in a team‑oriented environment.
• Ability to work a flexible schedule including days, nights, weekends and holidays based on the Iowa Cubs Baseball schedule (March‑September).

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.