Premium Suite Lead| Part-Time | Tyson Events Center

Oak View Group; Sioux City (IA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group in Sioux City seeks a Premium Suites Lead to oversee guest service in Luxury and Ice Suites and assist in catering, banquets, and events across venues. The role requires a personable, proactive approach and the ability to work in a fast-paced environment.

The position pays $16.75 to $20.10 per hour and is eligible for tips. Benefits for part-time roles include a 401(k) Savings Plan and 401(k) matching, with availability to work events as scheduled.

Qualifications

• Experience in fast-paced restaurant or catering environment; lead experience preferred.
• High school diploma or GED; food handling/alcohol permit may be required by regulations.
• Strong communication and teamwork; ability to work with guests and staff.

Responsibilities

• Lead communication with clients and maintain relationships.
• Input pre-orders and manage BEOS system.
• Place food and supply orders with F&B management.
• Lead event setup of premium spaces and beverage service.
• Ensure sanitation, safety, and guest satisfaction.

Skills

Customer service

Team coordination

Cash handling

Alcohol service

Food & beverage setup

Education

High school diploma or GED

Food handling certificate or alcohol service permit

Tools

POS system

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Premium Suites Lead

is responsible for overseeing the serving of guests in all premium and event spaces to include Luxury Suites and Ice Suites, as well as assisting in all Catering, Banquets, and Special Events areas at the other Sioux City venues. The Premium Suites Coordinator must be personable and able to work in an ever-changing fast-paced environment. The Premium Suites Coordinator will assist the Assistant General Manager with projects including training, inventory, cost controls, menu development, special events, and all other duties as assigned by the Assistant General Manager.The Premium Suites Coordinator must maintain excellent attendance and be available to work events as scheduled per business needs.

This role pays an hourly rate of $16.75-$20.10 and is tips eligible.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 13, 2026.

Responsibilities

• Responsible for leading communication with clients and creating and maintaining relationships with clients
• Responsible for the input of pre-orders, create and update BEOS
• Work with Food and Beverage Management to place food and supply orders
• Work with the Chef and Kitchen staff to create kitchen prep lists
• Be the FOH point of contact for the Kitchen during event days
• Responsible for leading the setup of food & beverage service areas within Premium spaces
• Ensures all premium spaces are set according to set timelines
• Responsible for ensuring quality and hospitality throughout all premium areas
• Responsible for communication between counterparts of the department
• Forward any other inquiries (not regarding food and beverage) to the correct entity and/or personnel
• Monitor and maintain food quality
• Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
• Monitor and enforce safe alcohol policies and procedures
• Monitor and maintain inventory control and product requisition
• Have full knowledge of food and beverage menu items and accompaniments
• Responsible for leading the service of beverages to guests, including alcoholic beverages.
• Check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests
• Lead the setup of premium/event functions, including linens, dishware, glassware, and silverware.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all Oak View Group policies and procedures.
• Assists management team with projects including training, inventory, and special events.
• All other duties as assigned by the managers and supervisors.

Qualifications

• 2-3 years’ experience working in a fast-paced restaurant or catering environment or applicable education. Lead experience is preferred.
• High school diploma or GED.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.