Suffolk Taproom Host

New Realm Brewing; Suffolk (VA); On-site; USD 20,664 - 24,796; Part time

Job summary

A local taproom in Suffolk is looking for an enthusiastic Suffolk Taproom Host. The ideal candidate will have experience in customer service and a strong ability to manage reservations. Responsibilities include welcoming guests, providing outstanding service, and handling phone inquiries. This role requires a positive attitude, dependability, and the ability to work in a fast-paced environment. Join our vibrant team and enjoy a lively work atmosphere with great food and beverages.

Qualifications

• 1 year experience in a restaurant and/or taproom.
• Ability to read and comprehend simple instructions and menu presentations.
• Ability to work in a physically demanding environment.

Responsibilities

• Welcome and seat patrons.
• Manage walk-in guests and reservations.
• Handle phone calls professionally.
• Maintain a positive attitude and safe work environment.

Skills

Customer Service

Communication

Team Player

Enthusiastic

Dependability

Education

High School Diploma

Job description

Join to apply for the Suffolk Taproom Host role at New Realm Brewing

Good Food, Great Beer, and now we have Spirits! Come join our energetic team at our SUFFOLK LOCATION!

Our ideal candidates are energetic and upbeat, self‑motivated and disciplined. You will be responsible for welcoming and seating patrons, politely and knowledgeably handling phone calls, managing reservations via RESY, and providing guests with an outstanding service experience.

Duties and Responsibilities

• Be timely and dependable.
• Manage walk‑in guests and reservations.
• Have professional and courteous phone manner.
• Maintain a positive, can‑do attitude at all times.
• Perform side‑work duties as a self‑starter.
• Actively anticipate guests’ needs and address issues in a proactive, appropriate manner.
• Maintain a safe and secure work environment.
• Consistently meet all best‑practice standards set in employee handbook and during training.

Qualifications

• Customer Service - Intermediate
• Communication - Intermediate
• Helping Others - Intermediate
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily

Education

High School or better is preferred but not required.

Experience

1 year experience in a restaurant and/or taproom.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present our menu to guests and answer questions. Must be able to speak English.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one‑or‑two‑step instructions. Ability to deal with standardized situations with only occasional or no variables.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you are regularly required to stand; walk; use hands to grasp; reach with hands and arms; talk and hear; and taste and smell. You are frequently required to climb 1 to 3 flights of stairs. Occasionally, you are required to sit and stoop, kneel, or crouch. You must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, you are frequently exposed to outside weather conditions seasonally during Spring, Summer, and Fall when our outdoor patio is open. Occasionally, you may be exposed to toxic or caustic chemicals. The noise level in the restaurant is usually moderate and can occasionally be loud.