Charleston Taproom Host

New Realm Brewing; Charleston (SC); On-site; USD 30,000 - 35,000; Full time

Job summary

A local brewery in Charleston, SC is seeking a dependable and enthusiastic team member to welcome patrons, manage reservations, and provide exceptional customer service. Ideal candidates should have at least one year of restaurant experience, strong communication skills, and a commitment to maintaining a positive atmosphere. Responsibilities include managing phone calls and ensuring guests have a great dining experience. This position values teamwork, initiative, and flexibility.

Qualifications

• 1 year experience in a restaurant and/or taproom is preferred.
• Ability to speak English and read simple instructions.
• Ability to apply common sense understanding.

Responsibilities

• Welcome and seat patrons efficiently.
• Manage reservations and walk-in guests using Resy.
• Maintain a positive attitude and anticipate guests' needs.

Skills

Customer Service

Communication

Team Player

Dependability

Initiative

Education

High School Diploma or equivalent

Job description

Good Food, Great Beer, and now we have Spirits! Come join our energetic team at our Charleston, SC LOCATION

Our ideal candidates are energetic and upbeat, self-motivated and disciplined. You will be responsible for welcoming and seating patrons, politely and knowledgeably handling phone calls, managing reservations via RESY, and providing guests with an outstanding service experience.

Duties and Responsibilities

• Be timely and dependable.
• Manage walk‑in guests and reservations via Resy software.
• Have professional and courteous phone manner.
• Maintain a positive, can‑do attitude at all times.
• Perform sidework duties as a self‑starter.
• Actively anticipate guests’ needs and address issues in a proactive, appropriate manner.
• Maintain a safe and secure work environment.
• Consistently meet all best practice standards set in employee handbook and during training.

Qualifications

• Customer Service - Intermediate
• Communication - Intermediate
• Helping Others - Intermediate
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily

Education

High School or better is preferred but not required.

Experience

Preferred

1 year experience in a restaurant and/or Taproom.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present our menu to guests and answer questions. Must be able to speak English.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one‑or two‑step instructions. Ability to deal with standardized situations with only occasional or no variables.

Physical Demands

While performing the duties of this Job, you are regularly required to stand; walk; use hands to grasp; reach with hands and arms; talk and hear; and taste and smell. You are frequently required to climb 1 to 3 flights of stairs. Occasionally, you are required to sit and stoop, kneel, crouch. You must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, you are frequently exposed to outside weather conditions seasonally during Spring, Summer, and Fall when our outdoor patio is open. Occasionally, you may be exposed to toxic or caustic chemicals. The noise level in the restaurant is usually moderate and can occasionally be loud.