Suffolk Support Staff – Food Runner/Busser

New Realm Brewing; Suffolk (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

A popular dining establishment in Suffolk is seeking an energetic Food Runner and busser to support their staff in a fast-paced, customer-oriented environment. Ideal candidates will be dependable and capable of multitasking while maintaining attention to detail. Responsibilities include delivering food promptly, ensuring presentation standards, and maintaining cleanliness in dining areas. The position offers a fun atmosphere with a commitment to work-life balance.

Qualifications

• Intermediate customer service skills and ability to work in a team.
• Dependable and punctual, with good communication skills.
• Energetic, self-motivated, and capable of following safety protocols.

Responsibilities

• Deliver food efficiently and ensure presentation standards.
• Clean and reset dining areas after each turnover.
• Support servers and adhere to food safety standards.

Skills

Customer Service

Communication

Team Player

Enthusiastic

Dependability

Flexibility

Safety and Security

Attendance/Punctuality

Initiative

Job description

Good Food, Great Beer, and now we have Spirits! Come join our energetic team at our Suffolk Location!

Do you want to work in a fast-paced, beer-centric, customer-oriented environment? Can you remain calm and adaptable under pressure? Can you multi-task while maintaining attention to detail? If yes, New Realm Brewing Co. wants you to support our staff as a Food Runner and busser! We are perfection‑seeking in all that we do, but we adhere to a “work‑hard, play‑hard” ethos and are committed to work‑life balance.

Our ideal candidate will be cooperative and collaborative, energetic and upbeat, self‑motivated and disciplined. You will be responsible for picking up and delivering finished dishes efficiently and accurately. This includes checking that all outgoing food meets presentation standards, is cooked properly, and that plates are at the correct temperature. You will liaise between BOH and FOH staff, will monitor ticket times and report delays where necessary, and will work as part of a tightly knit team to guarantee guest satisfaction. Busser duties include ensuring that dining areas/tables are clean, plates and glassware are cleared in a timely fashion, and place‑settings are refreshed, and tables turned over in accordance with best practices.

Duties and Responsibilities

• Be timely and dependable.
• Ensure that all dining areas are clean and appropriately outfitted and are cleared/reset quickly and correctly after each turnover.
• Support servers in their duties.
• Adhere to strict food safety and sanitation standards.
• Perform opening/closing tasks and sidework duties as a self‑starter.
• Consistently meet all best practice standards set in the employee handbook and during training.

Qualifications

• Customer Service - Intermediate
• Communication - Intermediate
• Helping Others - Intermediate
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notices appropriate person with an alternate plan.
• Initiative - Volunteers readily

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present our menu to guests and answer questions. Must be able to speak English.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, you are regularly required to stand; walk; use hands to grasp; reach with hands and arms; talk and hear; and taste and smell. You are frequently required to climb 1 to 3 flights of stairs. Occasionally, you are required to sit and stoop, kneel, crouch. You must regularly lift and/or move up to 10 pounds such as a tray filled with food and drink. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, you are frequently exposed to outside weather conditions seasonally during Spring, Summer, and Fall when our outdoor patio is open. Occasionally, you may be exposed to toxic or caustic chemicals. The noise level in the restaurant is usually moderate and can occasionally be loud.