Suffolk Punch SouthPark Host

The Durban Group; Charlotte (NC); On-site; USD 22,000 - 28,000; Part time

Job summary

The Durban Group in Charlotte, NC is seeking a part-time Host to greet guests, manage reservations, and seat parties while maintaining a friendly, efficient dining experience.

You will handle waitlists, communicate wait times, assist servers, and ensure the entry area stays clean and welcoming. Flexible evenings, weekends, and holidays expected.

Qualifications

• High school diploma or equivalent preferred.
• Prior restaurant or hospitality experience a plus.
• Excellent communication and customer service skills.
• Ability to manage reservations, waitlists, and seating assignments efficiently.
• Strong phone etiquette and ability to answer guest questions.
• Warm, professional, and welcoming demeanor.
• Ability to remain calm under pressure during peak periods.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greeting and welcome guests warmly upon arrival.
• Manage reservations, waitlists, and table assignments efficiently.
• Communicate wait times and manage guest expectations.
• Answer phone calls, take reservations, and provide menu information.
• Assist servers and managers in maintaining guest flow and satisfaction.
• Ensure the entry and waiting areas are clean and organized.
• Provide exceptional hospitality from arrival to departure.

Skills

Excellent communication and customer

Strong phone etiquette

Warm, professional demeanor

Calm under pressure

Flexibility scheduling

Education

High school diploma or equivalent

Job description

Job Location: CHARLOTTE, NC 28211

Position Type: Part Time

Salary Range: $16.00 - $20.00 Hourly

Job Shift: Any

Job Category: Restaurant - Food Service

Job Summary: Hosts are the first point of contact for guests and set the tone for the dining experience. This role manages reservations, waitlists, and seating while maintaining a friendly, organized, and professional demeanor.

Key Responsibilities

• Greeting and welcome guests warmly upon arrival
• Manage reservations, waitlists, and table assignments efficiently
• Communicate wait times and manage guest expectations
• Answer phone calls, take reservations, and provide menu information
• Assist servers and managers in maintaining guest flow and satisfaction
• Ensure the entry and waiting areas are clean and organized
• Provide exceptional hospitality from arrival to departure

QualificationsRequirements:

• High school diploma or equivalent preferred
• Prior restaurant or hospitality experience a plus
• Excellent communication and customer service skills
• Ability to manage reservations, waitlists, and seating assignments efficiently
• Strong phone etiquette and ability to answer guest questions
• Warm, professional, and welcoming demeanor
• Ability to remain calm under pressure during peak periods
• Flexible schedule including evenings, weekends, and holidays