SUD Program Operations Coordinator

Southwest Virginia Community Health Systems; Bristol (VA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Southwest Virginia Community Health Systems, Inc. in Bristol, VA, is seeking a Program Coordinator for New Day Recovery to support operations, patient access, scheduling, and regulatory compliance.

You will manage program and staff scheduling, verify insurance, handle front-office duties, and maintain accurate data while ensuring safe, compliant service delivery in a structured, patient-centered environment.

Qualifications

• Must have high school diploma; healthcare admin degree preferred.
• Experience with scheduling systems and EHR.
• Knowledge of insurance verification and billing.
• HIPAA compliance and data confidentiality.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced clinic.

Responsibilities

• Program & Operations Coordination: coordinate staff schedules, manage PTO, oversee daily operations and safety drills.
• Patient Access & Front Office Support: check-in/out, schedule patients, coordinate referrals, respond to inquiries.
• Insurance, Billing & Financial Oversight: verify insurance, coordinate billing, manage payments and logs.
• Data & Administrative Support: collect and maintain patient data, ensure documentation flow, provide office support.

Skills

Organizational skills

Time management

Scheduling systems

Electronic Health Records

Insurance verification

HIPAA compliance

Communication skills

Education

High school diploma or equivalent

Associate's or Bachelor's in healthcare administration

Job description

Southwest Virginia Community Health Systems, Inc. in Bristol, VA, is seeking a Program Coordinator for New Day Recovery to support operations, patient access, scheduling, and regulatory compliance.

You will manage program and staff scheduling, verify insurance, handle front-office duties, and maintain accurate data while ensuring safe, compliant service delivery in a structured, patient-centered environment.