Success Coach New Mountain Community Online School

ACCEL Schools LLC; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Retirement contributions

Optional Life and AD&D insurance

Voluntary short-term disability

Voluntary long-term disability

Job summary

Mountain Community Online School (MCOS) seeks a Success Coach to be the consistent point of contact for students and families, supporting onboarding, monitoring attendance and engagement, and coordinating timely interventions. The role carries a caseload of approximately 125 students and reports to the MCOS School Director.

Occasional travel is required for student events and testing support while collaborating with teachers and families to help students progress in their courses and Climb

Qualifications

• Bachelor’s degree in any field is required.
• Strong written and verbal communication skills and the ability to build trust quickly with students and families.
• Comfort managing a high volume of concurrent student relationships, with strong organization and follow-through.

Responsibilities

• Onboarding and family connection: guide new and returning students and families through orientation, technology access, course schedules, and onboarding tasks.
• Engagement and student success planning: monitor learning platform activity, identify disengagement, and initiate outreach; maintain progress records.
• Climb Higher Projects and school community: support project options, milestones, and showcase logistics; help facilitate events and family communication.

Skills

Communication skills

High-volume relationships

Online onboarding

Education

Bachelor's degree

Job description

Mountain Community Online School (MCOS) is a fully remote statewide public charter program operated by The Mountain Community School in Western North Carolina. Serving students in grades 4 through 8, MCOS pairs online core instruction with strong relationships, student support, and hands‑on Climb Higher Projects.

The role

The Success Coach is that consistent point of contact for students and families. The coach supports onboarding, monitors attendance and engagement, coordinates timely interventions, and helps students make progress in their courses and Climb Higher Projects. The role carries a caseload of approximately 125 students, reports to the MCOS School Director, and works closely with teachers and families. Occasional travel is required for student events and testing support.

Key responsibilities

Onboarding and family connection

• Guide new and returning students and families through orientation, technology access, course schedules, and required onboarding tasks.
• Maintain regular, personal contact with students and families. Serve as an accessible first point of contact, resolve routine barriers, and connect families with the appropriate school staff when specialized support is needed.
• Conduct student check-ins and family conferences to review goals, progress, and concerns. Coordinate interpretation or translation support as needed.

Engagement and student success planning

• Review learning platform activity daily, identify missed time or emerging disengagement, and initiate timely outreach, including after three consecutive days without a login.
• Record and maintain accurate contact, intervention, and progress records.
• Partner with the School Director, teachers, families, and other staff to identify barriers to attendance, engagement, academic progress, or behavior; create and monitor student success plans and elevate persistent concerns.
• Track caseload trends and report student needs and intervention progress as directed by the School Director.

Climb Higher Projects and school community

• Support school staff leading the quarterly Climb Higher Project cycle by helping students understand project options, expectations, rubrics, and milestones.
• Check project pacing, help students address obstacles, prepare them to share their work, & assist with showcase logistics and family communication.
• Help facilitate community gatherings, student events, and enrichment activities that build belonging in a remote school.

Qualifications

Required

• Bachelor’s degree in any field.
• Strong written and verbal communication skills and the ability to build trust quickly with students and families.
• Comfort managing a high volume of concurrent student relationships, with strong organization and follow-through.
• Reliable internet access, a dedicated home workspace, and commitment to the MCOS mission and culture.

Preferred

• Background in education, counseling, youth development, family engagement, case management, or student support.
• Familiarity with online learning platforms; experience with exceptional children or multilingual learners; or background in project-based or experiential learning.
• North Carolina teaching license, valued but not required.

About Us

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder

ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities.

We offer the following benefits:

Life benefits – time & peace of mind

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance

Career benefits – keep growing

• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ACCEL Schools’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.