Success Coach Caseworker (Internal Applicants Only)

Jfcspgh; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

JFCS Pittsburgh is seeking a full-time Success Coach Caseworker to assist diverse clients in overcoming barriers to economic mobility. The role emphasizes coaching, resource navigation, and collaborative goal-setting to support stability and growth.

Responsibilities include intake, creating service plans, referrals, and data-driven case management, with an emphasis on confidentiality and ethical standards. A vehicle and flexible hours are often required for fieldwork and client visits.

Qualifications

• Bachelor’s degree is a plus; strong English skills required.
• Ability to maintain accurate case notes and use data systems.

Responsibilities

• Conduct intake sessions to assess client needs across domains (housing, food, childcare, transportation, income, healthcare, technology, and financial assets).
• Co-create individualized service plans with clients, including measurable action items owned by the client.
• Provide light-touch follow-up to review goal achievement and conduct intentional coaching conversations.
• Conduct warm referrals to community resources, financial coaching programs, workforce development services, and other supports identified with the client.
• Provide specific support, monitoring, and coordination for participants in the Catalyst for Economic Mobility.
• Maintain knowledge of local community resources related to housing, food, childcare, transportation, financial assistance, workforce development, and healthcare.
• Verify eligibility requirements, waitlist status, and geographic availability before referrals.
• Develop relationships with community partners to facilitate warm connections.
• Assist clients with navigating applications and systems where barriers exist.
• Follow up on all provided support.
• Actively participate in training to develop coaching skills (e.g., motivational interviewing).
• Develop and present workshop materials for client cohorts.
• Maintain timely and accurate case notes in the program’s case management system.
• Document service plans, actions, referrals, and progress according to standards.
• Complete required data entry for outcomes tracking and funder reporting.
• Participate in supervision, team meetings, and professional development.
• Maintain confidentiality and adhere to ethical standards and reporting laws.

Skills

Creativity

Innovation

Curiosity

Patience

Excellent English

Organizational skills

Communication skills

Meet deadlines

Teamwork

Cultural sensitivity

Flexible hours

Vehicle access

Education

Bachelor’s Degree (plus)

Tools

Data entry systems

Job description

Title: Success Coach Caseworker

Full-Time Position

Status: Non-Exempt

Supervisor: Success coach supervisor

JFCS Pittsburgh

Since 1937, JFCS Pittsburgh has been pushing what's possible in human services - combining compassion, innovation, and a relentless commitment to dignity and justice. We partner with people across the region to navigate life's changes and challenges, ensuring that no neighbor has to navigate these difficulties alone.

We proudly serve job seekers, refugees and immigrants, individuals with disabilities, people experiencing food insecurity, those seeking mental health support, youth, and older adults. Through meaningful support and compassionate care, our goal is to help every person feel valued, empowered, and able to reach their full potential.

At JFCS, your work matters. You'll join a team of passionate problem-solvers and strategic thinkers who care deeply about people and aren't afraid to rethink the way support is delivered. Here, creativity is encouraged, compassion drives every decision, and your impact is felt immediately in the community.

If you want your work to spark purpose, connection, and meaningful change - JFCS is where you can make it happen.

About the Program

This program is a new interdepartmental initiative that aims to provide support to individuals receiving services from JFCS. Through Success Coaches, individuals will help clients reduce barriers, build skills and confidence, and achieve stability that leads to economic mobility. With the help of Success Coaches, each enrolled participant will create a service plan with goals to address their circumstances and regular touch points to track progress.

Position Summary

JFCS Success Coaches work with individuals from diverse backgrounds and needs to identify barriers that limit their ability to achieve their goals. Success coaches expand what clients can see, what they believe is possible, and what they are equipped to do.

Depending on client need, Success Coaches may engage in an intensive, urgent response to a crisis, or may provide resources to clients struggling to solve life’s challenges on their own. Success Coaches work with the client to prioritize their goals as they navigate the barriers on their pathway to stability and success.

A limited number of participants in JFCS career preparation and support programs who meet program eligibility requirements may receive a stipend for up to 18 months through the Catalyst for Economic Mobility. This stipend would allow them to achieve greater financial stability as they build toward the future.

Success Coaches will guide these participants in the Catalyst for Economic Mobility through "light touch" support and barrier reduction, in addition to support with goal setting and resource navigation.

If you are driven by genuine respect for people struggling to overcome barriers to their own success, and you find meaning in partnering with clients to find solutions to barriers, this work is for you.

Duties and Responsibilities

Client Services & Coaching

• Conduct intake sessions to assess client needs across various domains: housing, food, childcare, transportation, income, healthcare, technology, and financial assets.

• Co-create individualized service plans with clients, including measurable action items that are primarily assigned to and owned by the client.

• Provide light-touch follow-up to review goal achievement and engage in intentional conversations with clients.

• Conduct warm referrals to community resources, financial coaching programs, workforce development services, and other supports identified collaboratively with the client.

• Provide specific support, monitoring, and coordination for participants enrolled in the Catalyst for Economic Mobility.

Resource Navigation

• Maintain current working knowledge of local community resources related to housing, food assistance, childcare, transportation, financial assistance, workforce development, and healthcare and other emerging needs.

• Verify resource eligibility requirements, waitlist status, and geographic availability prior to making referrals.

• Develop and maintain relationships with community partners and referral agencies to facilitate warm, effective connections.

• Support clients in navigating applications and systems when structural barriers require direct caseworker assistance.

• Follow up as needed for all support provided.

Training

• Actively participate in training to develop coaching skills and strength-based models, such as motivational interviewing, to help clients identify and use skills and resources that support behavioral changes leading to economic mobility.

• Workshop development and presentations for client cohorts.

Documentation & Program Compliance

• Maintain timely and accurate case notes in the program’s case management system.

• Document service plans, action items, referrals, and session progress in accordance with program standards.

• Complete required program data entry to support outcome tracking, reporting, and funder compliance.

• Participate in regular supervision, team meetings, case consultations, and professional development activities.

• Maintain confidentiality and adhere to all ethical standards, data privacy requirements, and mandatory reporting laws.

Qualifications

• Creativity, innovation, curiosity, and patience are essential skills.

• Must have excellent English (spoken and written).

• Top-level organizational and communication skills.

• The ability to work under strict deadlines.

• Comfort with inputting information into data systems.

• Must work well as part of a team.

• Must be sensitive to cultural differences of clients and staff from diverse background.

• Able to work flexible hours.

• Access to a vehicle is required.

• Bachelor’s Degree a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 25 pounds at times.