Success Coach & ACA Instructor

Forsyth Technical Comunity Clg; Winston-Salem (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Forsyth Tech seeks a dual-role Success Coach and ACA Instructor (half-time each) to support at-risk learners through holistic advising and to teach College Transfer Success (ACA 122) courses. The role emphasizes proactive outreach, data-driven decisions, and flexible hours across day, afternoon, and night sessions at Main Campus and off-site sites.

The successful candidate will have a Master’s degree with 18 graduate hours in College Transfer Success, teaching experience, strong interpersonal

Qualifications

• Master’s Degree or higher with 18 graduate hours in an academic area for College Transfer Success.
• One year or more of experience providing support services to adult, high-need postsecondary students including outreach, coaching and case management, or academic advising.
• Successful teaching experience.
• Excellent interpersonal and communication skills with diverse backgrounds.
• Experience using Microsoft Office and a student information system (e.g., Datatel Colleague, Banner).
• Experience with collaborative and experiential methodologies to improve student learning.
• Experience collecting, analyzing and acting upon student data.

Responsibilities

• Provide academic counseling to new, continuing, returning, and prospective adult students; explain policies and program requirements in various modalities.
• Inform students about alternatives, limitations and consequences of academic decisions.
• Monitor course enrollment and advise on reserves, wait-lists, or closures based on demand.
• Work with students and their academic advisor to provide extra support.
• Develop and implement student follow-up procedures across terms.
• Meet divisional benchmarks for student engagement and advising campaigns.
• Advise on eligibility for federal, state and local financial aid programs via phone, email or in person.
• Provide guidance on career decisions, degree plans, and transfer opportunities.
• Identify prior learning opportunities and refer for assessment as needed.
• Use student success software to maintain records and develop advising tools.
• Communicate with students in response to early alerts and implement interventions.
• Identify risk factors and prioritize interventions for caseloads.
• Participate in professional development and collaborate to improve student success.
• Develop internal communications and resource sharing to benefit student success.
• Work flexible hours including evenings/weekends at one or more campus sites.
• ACA 122- College Transfer Success Instructor Duties: manage teaching assignments, maintain records, construct bibliographies, administer exams, adhere to College policies.

Skills

Adult coaching

Academic advising

Teaching experience

Interpersonal skills

Communication skills

Data analysis

Caseload management

Team collaboration

Education

Master’s degree + 18 graduate hours in relevant area

Tools

Microsoft Office

Datatel Colleague

Banner

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please see Special Instructions for more details.

For assistance, please contact Human Resources at 336-757-3615. EOE

Position Information

Job Title

Job Title Success Coach & ACA Instructor

Posting Number

Posting Number 2940

Job Schedule

Job Schedule Full Time

Job Shift

Job Shift Varied

OCR Code / Classification

OCR Code / Classification 2 - Instructor - Faculty

Min Salary $

Max Salary $

Work Location

Work Location Main Campus

Position Summary Information

Job Description Summary

The Success coach/ ACA instructor position is a full time position that serves asa success coach (half time) and a ACA instructor (half time). The Success Coach role re-invents the role of academic advising, shifting from a transactional to transformational role, empowering at-risk learners to design their academic and career goals. The Success Coach serves an integral element within the Division of Student Success Services by providing holistic and intrusive at-risk learner support through academic advising, navigating academic and EWD programs and process requirements, career exploration activities, financial readiness, and student development. The purpose of the Success Coach role is to increase the retention and academic success of at-risk students at the College by proactive outreach and technology-based engagement, increasing student capacity for making informed decisions concerning their educational, career, and life goals. The case load of the Success Coach will not exceed 75 students.

The duties within the ACA Instructor (half time) role, College Transfer Success ( ACA 122) include teaching college transfer and specific program students. This position will assume the responsibilities of preparation, classroom instruction, lab instruction, grading, record keeping, etc., for up to 2 classes per term with a total of no more than 4 each semester. Classes are offered during the day, afternoon, and night, and may be face-to-face or via distance education technology. Classes are offered on main campus and off-campus sites.

Minimum Qualifications

Required:

• Master’s Degree or higher with 18 graduate hours in an academic area for College Transfer Success
• One year or more of experience providing support services to adult, high-need postsecondary students to include outreach, academic and/or career coaching and case management, or academic advising
• Successful teaching experience
• Excellent interpersonal and communication skills, with the ability to build rapport and effectively communicate with individuals from diverse backgrounds, perspectives, and experiences.
• Experience using technology including Microsoft Office suite and a relational student information system, e.g. Datatel Colleague, Banner, etc.
• Experience with collaborative and experiential methodologies to improve student learning.
• Experience collecting, analyzing and acting upon student data.

Note: Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACSCOC .

Preferred Qualifications

Preferred:

• Experience serving a dual capacity role.

Under the leadership and approval of the supervisor and divisional leadership, the following Essential Duties and Responsibilities will be assigned (other duties may be assigned):

Success Coach Duties:

• Provide academic counseling to new, continuing, returning, and prospective adult students; explain policies, procedures, and program requirements in a variety of modalities. Maintain current knowledge of academic and CE/ EWD programs and review/analyze student retention and success data.
• Inform students about alternatives, limitations, and possible consequences of academic decisions (e.g. adding, dropping and withdrawing from courses; change of program, major and/or transfer institution).
• Monitor course enrollment and convey recommendations to appropriate staff regarding reserves, restrictions, availability, wait-listing, or closure based on program demand and course availability.
• Work closely with students’ assigned academic advisor to provide an extra layer of support for students.
• Develop and implement student follow-up procedures from one academic term to another, including program goals and objectives.
• Meet divisional benchmarks for student engagement through semester lifecycle, early semester engagement, midterm and advising, and finish-strong campaigns.
• Advise students regarding eligibility for all federal, state and local financial aid programs within the requirements of federal and state regulations by telephone, email and in person, using the College’s computer software program (Datatel Colleague).
• Provide guidance to adult students individually and within group settings regarding career decisions, degree plans, and transfer opportunities. Identify skill gaps and advise students on relevant workforce programs to meet their needs.
• Assist students with identifying prior learning assessment opportunities by evaluating industry earned credentials or job experience and referring students for assessment as appropriate.
• Use student success platform software to maintain records, facilitate correspondence, and develop tools to be used in advising activities.
• Communicate with students in response to early alerts issued by instructor, identify appropriate intervention strategies and guide students towards solutions to address challenges.
• Identify key risk factors and student groups within caseload and provide appropriate intervention that is prioritized.
• Participate in individual and team professional development, remain current with technology used to provide transformational holistic advising services.
• Work in a team environment and collaborate with units throughout the college to reduce retention challenges and to improve success rates of all learners.
• Develop and promote internal communication and resource sharing in order to benefit student success.
• Ability to work flexible hours including evening and weekend hours consistent with student needs at one or more campus or off-site centers. Perform other duties and assume other responsibilities in support of the identified adult learner/at risk learner support initiatives.
  ACA 122- College Transfer Success Instructor Duties:
• Assume responsibility for teaching assignments as designated by the department chairperson and approved by the dean.
• Assume responsibility for maintaining all required College records including attendance and grade reports, roll books, etc.
• Compile bibliographies of specialized materials or outside reading assignments as applicable.
• Make recommendations to Department Chair for supplies, equipment, and equipment repairs. Construct, administer, and grade examinations.
• Assume responsibility for being familiar with and adhering to all policies of the College.

*All roles include additional duties not captured in the job description, and responsibilities may evolve in response to future innovations, including emerging technologies, artificial intelligence, and new models of work

At Forsyth Tech, we cultivate a culture of belonging where every member—students, staff, and faculty is valued, respected, accepted, and encouraged to be their true and authentic self and to share the voice of their unique characteristics and experiences.

Physical Demands

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will need to regularly operate and use computers, phones and other electronic equipment.
• The employee will frequently communicate with other employees and students and must be able to exchange accurate information in these situations.
• The employee may need to move around their office and / or campus to attend meetings / classes and to access files, machinery or other job-related tools.
• The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds.
• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus

WORK ENVIRONMENT : The work environment characteristics described are representative of those an employee encounters. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions.
• The noise level in the work environment is usually quiet.

Open Date

Open Date 10/13/2026

Close Date

Close Date 10/27/2026

Open Until Filled No

Special Instructions to Applicants

For assistance, please contact Human Resources at 336-757-3615. EOE

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a master's degree or higher with 18 graduate hours in an academic area for College Transfer Success?
  • Yes
  • No
• * Do you have one (1)year or more of experience providing support services to adult, high-need postsecondary students to include outreach, academic and/or career coaching and case management, or academic advising?
  • Yes
  • No
• * Do you have successful teaching experience ?
  • Yes
  • No