Success Coach

Jobtailor; Madison (WI); On-site; USD 48,000 - 62,000; Full time

Job summary

Jobtailor in Wisconsin is seeking an Academic Advisor to serve as the primary contact for enrolled students, offering targeted academic guidance, mentoring, and wraparound support. You will craft individualized learning plans, monitor progress, and coordinate with faculty to ensure student success.

The role emphasizes strong communication, CRM proficiency (Salesforce), and collaboration with campus partners to drive enrollment and retention goals. Residency in Wisconsin is required and U.S.

Qualifications

• Bachelor’s degree required or equivalent professional experience.
• Minimum of 1 year of professional experience in advising, counseling, student services, human services or related field.
• Higher education experience preferred.
• Master’s degree preferred.
• Experience with CRM software (Salesforce) preferred.
• Experience with student information systems preferred.
• Excellent oral and written communication skills.
• Ability to tailor communications to audience and use multiple delivery methods.
• Strong customer service orientation and problem-solving abilities.
• Ability to thrive in a fast-paced, changing environment and handle ambiguity.
• Residency in or relocation to Wisconsin required; eligible to work in the U.S. without sponsorship.
• Background and reference checks required.

Responsibilities

• Serve as the primary point person for assigned students throughout enrollment.
• Provide academic advising, mentoring, and general student services.
• Develop individualized learning plans with resources and next steps.
• Monitor academic progress and intervene when students encounter difficulties.
• Liaise with faculty and program representatives regarding student progress.
• Identify and address work/life barriers to student success.
• Provide career guidance and refer students to campus career services.
• Collaborate with campus partners to meet enrollment and retention goals.
• Remain available during scheduled hours and maintain proactive wraparound support.
• Work with stakeholders to support student engagement and success.

Skills

Academic Advising

Customer Service

Active Listening

Problem Solving

Communication Skills

Critical Thinking

Adaptability

Collaboration

Education

Bachelor's degree

Master’s degree preferred

Tools

Salesforce

CRM software

Student Information Systems

Databases

Microsoft Office

Job description

• Serve as the primary point person for assigned students throughout enrollment
• Provide academic advising, mentoring, general student services, and educational coaching
• Connect with assigned students and establish proactive wraparound support relationships
• Develop individualized learning plans with resources and timely next steps
• Monitor academic progress and intervene with students experiencing difficulty
• Liaise with faculty and program representatives regarding student progress and mastery
• Identify and address work/life barriers to student success
• Provide career guidance and refer students to campus career services
• Collaborate with stakeholders to meet enrollment and retention goals
• Remain available and responsive during scheduled hours
• Work with campus partners and program representatives

Requirements

• Bachelor’s degree
• Minimum of 1 year of professional experience in advising, counseling, student services, human services or related field
• Professional experience in a higher education setting preferred
• Master’s degree in an appropriate field preferred
• Experience with Customer Relationship Management (CRM) software preferred
• Salesforce experience preferred
• Experience with student information systems preferred
• Excellent oral and written communication skills
• Ability to match message delivery to audience needs via multiple delivery methods
• Demonstrated ability to provide quality customer service
• Demonstrated experience utilizing active listening and critical thinking skills to solve problems
• Ability to thrive in a fast-paced, rapidly changing environment and handle ambiguity
• Ability to use databases, Microsoft Office Suite, and social networking tools
• Residency in or relocation to Wisconsin required
• Eligibility to work in the United States without employer sponsorship required
• Successful completion of criminal background and reference checks required

Demonstrates expertise in academic advising, mentoring, and student services, with a strong focus on developing individualized learning plans and providing proactive support. Proficient in utilizing CRM software and student information systems to enhance student engagement and retention.

Highest-signal resume keywords

• Bachelor's Degree
• Academic Advising
• Customer Relationship Management (CRM) Software
• Salesforce Experience
• Excellent Communication Skills

ATS Optimization Keywords

Hard Skills

• Academic Advising
• Individualized Learning Plans
• Student Information Systems
• Customer Relationship Management (CRM)
• Problem Solving
• Active Listening
• Microsoft Office Suite
• Educational Coaching
• Monitoring Academic Progress
• Career Guidance

Soft Skills

• Mentoring
• Quality Customer Service
• Critical Thinking
• Adaptability
• Collaboration

Industry Keywords

• Higher Education
• Student Services
• Enrollment Management
• Retention Goals
• Work/Life Barriers

Tools & Technologies

• Salesforce
• Databases
• Social Networking Tools