Student Persistence & Outreach Coordinator

Jobtailor; Bangor (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Maine at Augusta (UMA) is seeking a dedicated Student Support Advisor to provide proactive, student-centered guidance to learners facing academic, financial, personal, or wellness challenges. You will coordinate resources, monitor progress, and work with campus partners to remove barriers to degree completion.

Join UMA's student success network, leveraging data-informed practices to boost engagement, retention, and graduation rates while maintaining confidential student information

Qualifications

• Bachelor's degree required or equivalent.
• Minimum two years working with students in higher education.
• Commitment to student success and persistence.
• Strong communication and organizational skills.
• Ability to work with diverse student populations.
• Experience handling confidential information.

Responsibilities

• Provide proactive, holistic, student-centered support to students facing challenges.
• Conduct early intervention and coordinate resources for individualized support.
• Collaborate with students, faculty, staff, and community partners to identify barriers to success.
• Serve as a key member of UMA's student success network and CARE Team.
• Use data-informed practices to improve student outcomes, engagement, retention, and graduation rates.
• Manage student intervention systems and track outcomes.
• Identify trends and develop targeted persistence initiatives.
• Liaise among academic and student support departments for timely assistance.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical abilities

Problem-solving abilities

Team collaboration

Presentation skills

Discretion with sensitive information

Independent work

Customer service skills

Education

Bachelor's degree

Tools

Student Information Systems

Case Management Software

Microsoft Office

Databases

Job description

• Provide proactive, holistic, and student-centered support to students facing academic, financial, personal, or wellness-related challenges
• Conduct early intervention, coordinate resources, and provide individualized student support
• Collaborate with students, faculty, staff, and community partners to identify barriers to success and degree completion
• Serve as a key member of UMA's student success network and CARE Team
• Use data-informed practices to improve student outcomes, engagement, retention, and graduation rates
• Manage student intervention systems and track outcomes
• Identify trends and develop targeted persistence initiatives
• Liaise among academic and student support departments to ensure timely and effective assistance

Requirements

• Bachelor's degree
• Minimum of two years of experience working with students in a higher education setting, ideally in student affairs, advising, or facilitating academic success
• Demonstrated commitment to student success and persistence
• Strong interpersonal, communication, and organizational skills
• Ability to work effectively with diverse student populations
• Experience managing confidential information and sensitive student situations
• Proficiency with student information systems, case management software, databases, and Microsoft Office applications
• Exceptional relationship-building and customer service skills
• Ability to manage multiple priorities and complex student situations simultaneously
• Strong analytical and problem-solving abilities
• Ability to work independently and collaboratively within a team environment
• Strong presentation and facilitation skills
• Ability to exercise sound judgment and discretion when handling sensitive matters
• Applicants must be authorized to work in and reside in the United States
• Must not require visa sponsorship now or in the future
• Successful applicant subject to appropriate background screening
• Cover letter, resume/curriculum vitae, and three references when requested, including at least one recent supervisor

Core Competencies

Demonstrates expertise in providing student-centered support, utilizing data-informed practices to enhance student engagement, retention, and success. Proficient in managing student intervention systems and collaborating effectively with diverse populations in higher education.

Highest-signal resume keywords

• Bachelor's Degree
• Student Information Systems Proficiency
• Experience in Student Affairs
• Strong Interpersonal Skills
• Analytical and Problem-Solving Abilities

ATS Optimization Keywords

Hard Skills

• Data-Informed Practices
• Case Management Software
• Microsoft Office Applications
• Managing Confidential Information
• Tracking Outcomes
• Identifying Trends
• Targeted Persistence Initiatives
• Facilitation Skills
• Presentation Skills
• Organizational Skills

Soft Skills

• Strong Communication Skills
• Relationship-Building Skills
• Customer Service Skills
• Ability to Work Independently
• Ability to Manage Multiple Priorities

Industry Keywords

• Higher Education
• Student Success
• Academic Advising
• Diverse Student Populations
• Student Support Departments