Success Coach

Tarrant County College; Fort Worth (TX); On-site; USD 36,000 - 49,000; Full time

Job summary

Tarrant County College seeks a dedicated Success Coach at Connect Campus to guide FTIC and prospective students through enrollment, planning, and access to college resources that support success.

The role involves coordinating workshops, collaborating with Registrar and Financial Aid, and helping students navigate programs, online systems, and campus services while maintaining flexibility for evenings and weekends.

Qualifications

• Bachelor’s degree and one (1) year’s working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience.

Responsibilities

• Coaches prospective and FTIC students through enrollment.
• Guides educational planning and career pathway selection.
• Coordinates and presents workshops for students (e.g., financial literacy, study skills).
• Works with Registrar and Financial Aid to assist students entering the College.
• Educates students on academic program steps and how to use online systems and campus resources.
• Supports retention activities through advising, counseling services, and events.

Skills

Student coaching

Enrollment guidance

Workshop facilitation

Customer service

Office software

Education

Bachelor's degree

Job description

Title: Success Coach

Department: CN Student Success & Advising

Campus Location: Connect Campus

Employee Classification: ISP - Instructional Sup

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $45,900

Work Hours: Monday - Friday 10:00am - 7:00pm; Summer Hours:Monday - Thursday 8:30am - 7:00pm and Closed Friday; Flexibility isrequired, as occasional evening and weekend hours may be necessarybased on department needs.

Remote Eligible: This position is not eligible for remotework

Job Summary:

This role is responsible for coaching prospective and First Time InCollege (FTIC) students through the enrollment process by providingguidance related to educational planning, career pathway selection,and access to College resources that support student success.

Primary Duties and Responsibilities:

Essential Performance Requirements*

• Conducts pre-enrollment workshops
• Educates students on the steps necessary to complete theenrollment process
• Works closely with the Registrar and Financial Aid offices toassist students who are entering the College
• Utilizes career and education tools to assist students withcareer information related to students’ interests and aptitudes(e.g., MyPlan, Career Coach)
• Assists students with career pathway selection by answeringquestions, providing information, and providing other support whennecessary
• Educates students on the academic program steps necessary tosuccessfully complete a certificate or degree program, includinghow to utilize and navigate online systems and campus informationand resources
• Provides information regarding student life opportunities,including student activities and organizations on campus as well asother campus resources
• Assists in retention activities of the College by supportingadvising, counseling services, transfer events, career events, andrelated activities
• Coordinates and presents workshops (i.e., financial literacy,study skills, etc.) for all students

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the supervision of the assigned campus leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subjecttochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications:

• Bachelor’s degree and one (1) year’s working experience relatedto the Essential Performance Requirements; or any equivalentcombination of education and work-related experience

Preferred Qualifications:

• At least one (1) year’s working experience working with FirstYear Experience programs in a community college environment
• At least one (1) year’s working experience with career interestinventory testing procedures and outcomes
• Multilingual in language(s) beyond English

Knowledge, Skills and Abilities:

• Knowledge of student success, enrollment, retention, andeducational support practices
• Knowledge of career exploration resources and career pathwayselection processes
• Knowledge of College academic programs, student services, andcampus resources
• Skilled in excellent customer service and interpersonalrelationships, including strong listening, verbal, and writtencommunication
• Skilled in presenting workshops and delivering information tostudents and groups
• Skilled in using computer applications and enterprise systems,including the Microsoft Office suite
• Skilled in working effectively with students from differentbackgrounds
• Ability to assist students with enrollment, educational planning,and career pathway exploration
• Ability to work effectively in a collaborative environment
• Ability to work flexible hours that may include evenings andweekends

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representatives of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds unassisted, or up to25 pounds with the assistance of other employees or equipment asappropriate. Specific vision abilities required by this job includeclose vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentatives of those an employee encounters while performingthe essential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet. Work mayrequire flexible hours, including evenings and weekends, to supportstudent and College needs.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].