Success Coach

University of Michigan; Ann Arbor (MI); Hybrid; USD 52,000 - 72,000; Full time

Job summary

The University of Michigan is seeking a SuccessConnects Program Coordinator to support undergraduate students through holistic coaching, curriculum guidance, and resource connections. This hybrid role in Ann Arbor focuses on student success, retention, and engagement within the SuccessConnect program.

You will contribute to workshops, curriculum improvements, and program operations while reporting to the Associate Director of OAMI.

Qualifications

• Bachelor's degree and at least two years in college student services.
• Strong knowledge of the University of Michigan student academic and social culture.

Responsibilities

• Provide holistic coaching to enrolled students to support academic, personal, and professional success.
• Meet one-on-one and in groups to advise on curriculum topics.
• Analyze courses of action and refer students to resources.
• Track and analyze student progress using CRM tools.
• Support workshop development and program evaluation.
• Collaborate with campus partners to strengthen student support networks.
• Assist in program administration and documentation.

Skills

Coaching

Student services

Communication

CRM tools

Education

Bachelor's degree

Tools

CRM tools

Job description

Who We Are

The Office of Academic Multicultural Initiatives (OAMI) supports and celebrates students' unique experiences, backgrounds, communities, and identities. Through a variety of programs, events, and campus-wide collaborations, we provide holistic support to help students achieve their academic ambitions while developing the skills and perspectives necessary for success in college and beyond. These initiatives support U-M's ongoing commitment to nurturing an intellectually and culturally diverse campus. This is accomplished through direct student service delivery that incorporates success coaching, peer mentorship, individual and student organization advising, student leadership development, and grant funding for student organizations and initiatives to promote academic and multicultural programming.

OAMI also leads key university-wide multicultural programs, including the Annual Dr. Martin Luther King, Jr. Symposium, the Native American Student Association Powwow, gateway services for first-generation and DACA/undocumented students, and the coordination of eight annual cultural graduation celebration ceremonies.

Job Summary

The SuccessConnects Program Coordinator serves as a key contributor to student success as part of the SuccessConnect program, providing holistic, strengths-based support that promotes undergraduate student success, retention, and engagement. Through one-on-one success coaching, the coordinator guides students in their transition to the university, helping them navigate academic, personal, and professional development while connecting them to resources and opportunities that enhance their educational experience. In addition to direct student support, the Program Coordinator provides support for workshops and other educational programming, contributes to curriculum enhancements, and participates in the planning, implementation, and continuous improvement of initiatives that advance student success. The position contributes to the program's connections with campus partners to strengthen student support networks and participates in processes related to the support of program operations, evaluation, and strategic initiatives. You will report to the Associate Director of OAMI. You will work a hybrid role in Ann Arbor.

What You'll Do

Student Success Coaching

• Provide holistic coaching services to enrolled students in the SuccessConnects program; provide assistance to students to ensure their academic, personal and professional success
• Meet one-on-one as well as in group settings with students to provide advice and counsel on curriculum-specific themes
• Analyze, compare, and evaluate various courses of action for students within the scope of responsibilities and refer students to appropriate university resources as needed
• Accept and act on referrals to support student needs and conduct follow-up on the utilization of resources
• Follow program evaluation protocols to assess the effectiveness and impact of services on students and the university community.
• Assist in the development of curricular content and participate in workshop presentations that support the growth and achievement of participants and address interests, challenges, knowledge, and experiences related to the overall success
• Coordinate opportunities to build community and a supportive network of scholars
• Identify and coordinate resources, experiential learning opportunities, and resource connections to enhance student awareness and preparation for collegiate and post-baccalaureate opportunities.
• Maintain student participation and engagement documentation and data files
• Use theoretical practices for leadership development around
• Manage, communicate, track and analyze elements related to student progress, involvement, and participation via CRM tools

Administrative and Program Development

• Participate in regular staff and team meetings and contribute to program enhancements as needed
• Contribute to processes that support comprehensive program evaluation
• Develop documentation and resource acquisition to curate knowledge, opportunities, and resources to enhance program development, implementation, and outcomesContribute to the success of OAMI programs, activities, and events by providing support for planning and implementation as needed

Required Qualifications*

• Bachelor's degree and at least two years of experience in college student service.
• Knowledge of the University of Michigan student academic and social culture.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.