Success Advisor

Motlow; Jackson (TN); On-site; USD 42,000 - 53,000; Full time

Job summary

Jackson State Community College is seeking a Success Advisor to provide holistic advising and support across a student’s life cycle, helping with retention, degree planning, and transfer pathways to four-year institutions. This staff position reports to the Director of Advising, collaborates across departments, and uses the college CRM (Slate) to track student data and manage enrollment campaigns.

Responsibilities include monitoring caseload, advising in-person or virtual appointments,

Qualifications

• Bachelor's degree from an accredited college or university.
• Experience in higher education involving advising, enrollment, retention, and graduation preferred.
• Strong oral and written communication skills and organizational abilities.
• Ability to work a flexible schedule and collaborate across departments.

Responsibilities

• Monitor and advise an assigned caseload of students from acceptance to completion.
• Refer students to on- and off-campus resources.
• Reach out to students via early alert systems and appointments.
• Assist with degree planning and Program of Study requirements.
• Support students in creating Academic Plans for financial aid and degree completion.
• Advise on transfer processes and assist with transfer events.
• Develop strategies to aid student success and well-being.
• Track student data using the college CRM (Slate).
• Participate in orientation planning and enrollment campaigns.
• Contribute to committees and professional development.

Skills

Advising

Program mgmt

MS Office

Communication

Interpersonal

Deadline-driven

Independent work

Student well-being

Education

Bachelor's degree

Tools

Slate CRM

Job description

Title: Success Advisor

Institution: Jackson State Community College

Job Summary

The Success Advisor is a staff position designed to provide holistic advising and support services throughout a student's life cycle to ensure student retention and success. Additionally, students are assisted with navigating next steps after their certificate or degree completion at Jackson State Community College should they wish to transfer to a four-year institution. The Success Advisor will report to the Director of Advising and collaborate with other departments to oversee the college's effectiveness in meeting the needs of students.

Job Duties

• 100% - Monitor, coach, and advise an assigned caseload of students from accepted through graduation or completion. Provide academic advising for an assigned group of majors via in-person, email, telephone, or virtual appointments
• Refer students to on and off campus resources to meet their needs outside of the classroom
• Reach out to students based on an early alert system
• Work with students on Program of Study requirements
• Assist students with degree planning for both Jackson State and their desired four-year institution
• Assist students in creating Academic Plans for financial aid appeals and Fresh Start applications
• Advise students on the university transfer process; assist in hosting annual transfer fair
• Assist students with developing strategies to aid in success in the classroom
• Track relevant student data using the college's CRM (currently Slate)
• Assist with planning and facilitation of orientation
• Create and implement enrollment campaigns utilizing email and text software
• Promote innovative and high impact practice policies and procedures
• Actively participate in professional development opportunities
• Participate in various committees on campus and in the community
• Perform other duties as assigned - (Essential)

Minimum Qualifications

Bachelor's degree from an accredited college or university.

Preferred Qualifications

Experience in higher education involving advising, enrollment, retention, and graduation.

Knowledge, Skills, and Abilities

• Knowledge of college organization, goals, and policies
• Program management and negotiating skills
• Proficiency with Microsoft Office applications
• Strong oral and written communication skills
• Knowledge of student support programs and referral processes
• Excellent organizational and interpersonal skills
• Ability to meet deadlines with attention to detail
• Ability to work independently and take initiative
• Ability to assess and recommend additional assistance for student well-being
• Ability to work a flexible schedule
• Ability to establish and maintain good relations on and off campus

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Repetitive movement
• Must be able to lift up to 25 pounds at times

Pay Rate: $42,404-$53,005 Annual salary determined based on eligible experience and defined by the current compensation plan.

Open Until Filled: Yes.

A completed satisfactory background check will be required before hire.