Subway Crew Leader

LITTLE GENERAL STORE INC; Stanaford (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

LITTLE GENERAL STORE INC is seeking a dedicated individual to assist in the management of our branded food service restaurant located in Stanaford, WV. The successful applicant will support the Manager in delivering exceptional customer service, overseeing operations, and achieving sales goals.

The role involves staff management, food safety compliance, and ensuring that every customer has a positive experience. A strong emphasis on quality, cleanliness, and speed of service is expected.

Qualifications

• Strong customer service skills to ensure customer satisfaction.
• Ability to lead and train team members effectively.
• Knowledge of cash control systems and credit card security.

Responsibilities

• Assist with staffing positive and trained team members.
• Ensure customer satisfaction and handle complaints.
• Oversee food safety and quality standards.
• Conduct performance appraisals for team members.
• Manage administrative requirements and procedures.

Skills

Customer service

Leadership

Management

Communication

Job description

Job Location: Subway Godfathers Stanaford 2355 - Stanaford, WV 25927

Purpose

To assist the Manager and Assistant Manager in the total operation of a branded food service restaurant, providing exceptional customer service, and attaining agreed upon sales and profit goals while working within the framework of company values and policies and maintaining the standards set forth by the branded franchise.

Major Duties/Responsibilities

1. Assist with staffing with the friendliest, most positive, trained and eager to help people.
2. Perform management duties as described in the Assistant Manager job description and operations manual, as delegated by the Assistant Manager.
3. Assist with ensuring that every customer leaves happy and all complaints are resolved. Train, trust and empower team to provide outstanding Quality, Friendliness, Cleanliness, Accuracy and Speed of Service.
4. Assist with ensuring the safety and security of all employees and customers.
5. Assist with attaining the restaurant’s Annual Operating Plan.
6. Assist with ensuring consistent delivery of safe food on every shift by enforcing the branded franchise safety standards.
7. Assist with ensuring consistent execution of systems to maintain a clean, organized restaurant, prepared to deliver the best dining experience possible.
8. Assist with the purchase of food, beverages and supplies as needed and oversee their preparation to insure that every product served meets our high standards of product quality. Maintain high standards by operating in accordance with established performance, profits and operating standards as outlined in the branded franchise operations manual.
9. Use branded franchise training tools to effectively develop and prepare team members and managers for growth opportunities. Identify and train shift managers.
10. Demonstrate good working knowledge of all equipment, and assume responsibility for preventive maintenance of a restaurant.
11. Assist with ensuring all marketing plans are executed on time and accurately to build repeat customer visits, including approved Local Store Marketing.
12. Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.
13. Assist with training all employees on general cash control systems and general credit card security and maintaining a secure restaurant environment for credit card data.
14. Assist with completion of semi-annual performance appraisals for all team members.
15. Responsible for administrative requirements and execution of all procedural guidelines.

Qualifications

Physical Demands of the Position

• Strength
• Standing – 95% of time
• Walking – 5% of time
• Sitting – 10% of time
• Lifting – 25 lbs
• Carrying – 25 lbs
• Pushing – 25 lbs
• Pulling – 25 lbs
• Climbing, Balancing, Climb Ladder
• Stooping, Kneeling, Crouching, Crawlingđli>
• Reaching, Handling
• Speaking, Hearing
• Seeing, Depth Perception, Color Vision