Substitute Secretary_District Wide_26 -27 SY

Madison Metropolitan School District; Madison (WI); On-site; USD 34,440 - 38,572; Full time

Job summary

Madison Metropolitan School District is seeking a dedicated clerical professional for the 2026-2027 school year. The role involves front desk duties, coordinating substitutes, and supporting students, families, and staff in a dynamic school office environment.

The ideal candidate has secretarial or customer service experience, proficiency with Microsoft Office and Google apps, and a willingness to learn in a diverse school community.

Qualifications

• Secretarial or customer service experience required.
• Proficient with Microsoft Office and Google applications.
• High school diploma or equivalent.
• Experience with children and youth is preferred.
• Cross-cultural experience encouraged.
• Ability to use email and basic technology.

Responsibilities

• Provide Front Desk Customer Assistance
• Support Substitute Teachers, Substitute Special Education Assistants, etc.
• Support staff and family communication
• Assist students daily with day-to-day needs/questions in a fast-paced environment
• Assist staff, volunteers and parents with various questions and concerns
• Distribute and maintain records for Metro Bus passes
• Assist with the coordination of substitutes in the mornings
• Assist with running electronic sign in

Skills

Secretarial exp

Customer service

Microsoft Office

Google apps

Email

Experience with kids

Education

High school diploma

Tools

Microsoft Office Suite

Google Applications

Email clients

Job description

$26.63 - 26.63 per hour

MMSD is seeking highly motivated and energetic applicants for openings for the 2026-2027 school year. Applicants should have a good attitude, ability to create a welcoming environment, a willingness to learn, and passion for impactful work and learning.

Purpose

Under general supervision of an administrator/School Principal performs secretarial and clerical tasks. Must have the ability to perform in a dynamic environment and exemplify professionalism with an upbeat attitude to ensure efficient operations within the office. Clerks must provide professional communication in person, via phone, and email. Familiarity with a wide range of administrative concepts, practices, and procedures is preferable. This is a high visibility position. The first contact for students, visitors, staff, and families calling or entering the school campus for support. A wide degree of creativity, competency, and latitude is expected.

Job Duties

• Provide Front Desk Customer Assistance
• Support Substitute Teachers, Substitute Special Education Assistants, etc.
• Support staff and family communication
• Assist students on a daily basis with day-to-day needs, questions, and concerns in a fast-paced environment
• Assist staff, volunteers and parents with various questions and concerns
• Distribute and maintain records for Metro Bus passes
• Assist with the coordination of substitutes in the mornings
• Assist with running electronic sign in

Related Duties (examples)

• Maintain payroll exception form for class coverage
• Process student fees
• Maintain class size records, class lists and student attendance records, including tardiness
• Processes memos, letters, reports, and correspondence
• Create and manage student behavioral files as needed

Minimum Qualifications

• Secretarial experience or a closely related customer service experience
• Knowledge of current technology
• High school diploma or equivalent
• Experience working cross-culturally and/or commitment to work toward one's own cultural competence (i.e., valuing difference/diversity, recognizing personal limitations in one's skills and expertise, and having the desire to learn in these areas)
• Experience using Microsoft Office Suite, Google applications, email, and other related technology
• Experience working with children and youth

Desired Qualifications

• Bilingual language proficiency in Spanish and English and/or Hmong and English
• Experience using employee database applications
• Experience in the use of student data information systems
• Experience working in a school setting working directly with students who are considered "at-risk"

Position Competencies

• High Expectations For Every Student: Ability to demonstrate, through actions and words, that every student can achieve high standards. Hold a commitment to excellence and equity for all students.
• Quality Instructional Practice: Ability to follow verbal and written lesson plans and/or directions. Ability to build connections and relationships with adults and youth.
• Cultural Competence: Ability to understand and articulate the systems and beliefs that may lead to inequitable outcomes for learners of color as well as adapt instruction to meet the needs of each student.
• Data Proficiency: Ability to use provided tools and resources (computer, smartboard, software applications, etc.)
• Team Collaboration: Ability to collaborate with peers.
• Student & Family Engagement: Ability to initiate and build relationships with students. Ability to understand unique family characteristics and find ways to engage families. Experience working with children and youth (ages 4 years - 19 years)
• Resilience & Results Orientation: Ability to be on time, dependable and able to adapt to change. Ability to find challenges exciting and persist in the face of challenges.
• Self-Awareness & Growth Mindset: Ability to reflect on strengths and growth areas regularly as well as seek mentors to improve.

Hiring Process

• Review completed applications and references
  • Minimum of 3 (three) references. Please provide email addresses and at least 1 supervisor
• Interview/Assessment (phone, virtual, or in person format)
• Onboarding process
  • May include completing a paid Substitute Training

Questions

Contact the MMSD Substitute Office

• [e-mail]
• [e-mail]