Substitute Library Assistant I

City of Boise; Boise (ID); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Boise is seeking a Substitute Library Assistant I to support circulation, reference, and technology services. This role requires helping users, maintaining accounts, and guiding patrons with library resources. Hours vary with up to 19 hours per week, weekend shifts are common.

Experience in customer service or a related field is preferred, and candidates must pass background checks per City of Boise regulations. Flexibility for different locations and a calm, patient approach are valued.

Qualifications

• High school diploma or equivalent.
• Some customer service experience.
• Or an equivalent combination of education and/or experience.

Responsibilities

• Assist with circulation, reference and technology support.
• Maintain accurate user account information and resolve customer concerns tactfully.
• Assist the public with library computer use and related technology; explain policies and procedures.
• Handle basic issues and refer complex issues to higher-level staff.
• Perform opening/closing procedures and check in returned materials using library systems.
• Maintain library collections by sorting and shelving materials; create displays to promote programs and materials.
• Assist with offsite events for users of all ages and other duties as assigned.

Skills

Customer service

English communication

Education

High school diploma or equivalent

Equivalent education/experience

Tools

Basic computer skills

Job description

Join a customer-focused library team where you’ll help create a welcoming experience for users of all ages. As a Substitute Library Assistant I, you’ll provide circulation, reference and technology support, assist with user questions, and help maintain inviting library spaces. This role is ideal for someone who enjoys helping others, adapts easily to different locations and brings patience and professionalism to every interaction. Hours vary, working up to 19-hours per week, with weekends typically scheduled between 10:00 am - 2:00 pm.

Required Knowledge, Experience, And Training

• High school diploma or equivalent and
• some customer service experience,
• or an equivalent combination of education and/or experience.

Preferred Knowledge, Experience, And Training

• Experience in a library setting or working with diverse populations.

Special Requirements

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Assists library users with circulation, reference, reader's advisory and other library services. Maintains accurate user account information and resolves customer concerns tactfully, using discretion and initiative to meet user needs. Maintains a basic knowledge of library resources and practices. Assists the public with library computer use and related technology. Assists with user inquiries and explains policies and procedures. Handles basic issues and problems and refers more complex issues to higher-level staff.

Performs routine or repetitive tasks with specific instructions and set procedures, such as performing proper library opening and closing procedures and checking in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials.

Creates displays to promote programs, library services and materials.

Assists with offsite events for users of all ages, as needed.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Additional Required Knowledge, Experience, And Training

Knowledge of:

• customer service techniques; and
• basic computer skills.

Ability to:

• learn and use library systems;
• work independently and use initiative while performing duties within established guidelines and procedures;
• multitask and perform a broad range of administrative tasks;
• exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with users;
• troubleshoot and problem-solve;
• communicate effectively in the English language at a level necessary for efficient job performance; and
• perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation.

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds and occasionally pushing/pulling up to 100 pounds. The noise level is frequently moderate and occasionally loud. Work includes sensory ability to talk, hear, smell, and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb, and balance. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist and gases, or other airborne matter. Work includes protected exposure to bodily fluids. This position works: some weekends and evenings and schedules vary.