Library Assistant

ncwlibraries; Grand Coulee (WA); On-site; USD 48,216,000 - 55,104,000; Part time

Job summary

NCW Libraries is seeking a Library Assistant for on-call substitute work at a branch library in Washington. The role involves customer service, circulation tasks, and helping patrons with devices and databases. On-call hours may include evenings and weekends, with a monthly cap of 69 hours.

The position requires a High School Diploma or GED and prior customer service experience. Fluency in English and Spanish is preferred; a criminal background check is required, and direct deposit is requested

Qualifications

• Customer service experience required.
• Excellent communication skills and ability to interact with the public.
• Ability to work independently or as part of a team.

Responsibilities

• Provides prompt, courteous support to customers.
• Issues and renews library cards and handles transactions.
• Assists patrons with computers and databases.
• Resolves patron questions and directs to appropriate resources.
• Maintains orderly shelves and supports opening/closing procedures.

Skills

Customer service

Education

High School Diploma or GED

Job description

Job Title: Library Assistant

Position Type: Non-regular, (Substitute)

Hours: On-Call (Flexible to work evening and weekends)

Limited to 69 hours per month

Wage: $17.99 per hour

Bargaining Unit: Not represented

Benefits: WA State paid sick leave accruals only

Position Summary

Performs intermediate skilled human support providing assistance with daily duties at a branch library in a substitute capacity. Duties include general library customer service, assisting library patrons, issuing library cards, checking materials in and out, and related work as apparent or assigned. Work is performed under the supervision of the Branch Supervisor of the Branch, Branch Librarian and Area Manager.

Essential Duties & Responsibilities

• Provides prompt, courteous support to internal and external customers.
• Pulls, sorts and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
• Pull, sorts, and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
• Processes returned circulation materials, requests, and fills orders; receives payments, and answers reference questions.
• Provides guidance with technological issues and assists patrons in the use of electronic equipment and databases.
• Models professionalism for colleagues and promotes a positive organizational culture by word and example.
• Organizes, arranges, and shelves materials as needed.
• Assists in library opening and closing procedures.
• Manages difficult patron situations in a calm, professional manner.
• Promotes teamwork, collaboration, and inclusion.
• Stays abreast of library policy and procedure.
• Possesses knowledge and the ability to promote library advocacy and intellectual freedom.
• Resolves patron complaints or challenges.
• Issues library cards.
• Prioritizes the learning of new technologies.
• Other duties as assigned.

Required Qualifications: Education & Experience

• High School Diploma or GED
• Customer Service Experience

Ability to

• Ability to establish and maintain effective working relationships with associates, patrons, and the general public.
• Ability to exercise initiative and independent judgement and to work independently or as part of a team.
• Ability to interact with a diverse population and establish and maintain effective working relationships with associates and the public.
• Ability to effectively communicate with staff and patrons.

Knowledge of

• General knowledge of office procedures, equipment and record keeping.
• General knowledge of library policies and
• General knowledge of and interest in books and reader interest levels.
• General knowledge of library circulation
• Strong written and oral communication skills.
• Strong comfort level with basic computer and technological

Work Environment & Physical Demands

• Normally seated, standing or walking at will.
• Normal physical activity including some bending, pushing, pulling, and lifting and carrying, which may range up to 45 lbs. upon occasion.
• Keyboarding and working at a computer monitor for extended periods required.
• Phone usage, reading, speaking, and listening.
• Interaction with library system staff, library customers, other libraries, agencies and organizations, or vendors will be necessary to resolve situations or problems.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• The noise level in the work environment is usually moderate.

Special Requirements

• Fluency in English and Spanish preferred.
• Must pass and maintain a criminal background check.
• Must sign up for direct deposit, if not already using direct deposit.
• Must pass two NorthStar Digital Literacy assessments (print the completion certificate, candidates may take it more than once) https://www.digitalliteracyassessment.org/#take-assessment
• Basic Communication Skills
• Internet Basics

Equal Opportunity Employer: NCW Libraries is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all walks of life and are committed to supporting diverse talent. We ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by law. If you need assistance or accommodation during the application process due to a disability, please contact us at [e-mail].