Substitute Bell Attendant

Hyatt Hotels; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Guest Service Associate in a fast-paced environment in New York. You will be responsible for greeting guests, assisting with luggage, and providing concierge services while ensuring a positive guest experience. We are committed to maintaining high standards of service and support your career growth in a rewarding environment.

Qualifications

• Effective communication in English is essential.
• Attention to detail and ability to work under pressure are important.
• Guest relations training is desirable.

Responsibilities

• Greet guests and assist with luggage transport.
• Provide concierge services and maintain knowledge of hotel amenities.
• Handle guest calls, complaints, and requests promptly.

Skills

Effective communication

Attention to detail

Good interpersonal skills

Patience and diplomacy

Education

High school diploma or equivalent

Tools

HotSOS handheld

Job description

Greet guests as they arrive at and depart from the property; assist with luggage, transport guest luggage to/from rooms, and escort guests while informing them of hotel services and features. Responsible for attending to guest needs during their stay, including concierge services, with thorough knowledge of hotel amenities.

Essential Job Functions:

• Always treat guests with courtesy and respect.
• Adhere to hotel health and safety guidelines.
• Work effectively under pressure in a fast-paced environment.
• Knock and announce yourself before entering guest rooms.
• Assist and greet guests at the lobby and outside hotel entrance, keeping the area neat and clean.
• Transport luggage from arrival, between rooms, and at departure.
• Assist in locating lost luggage.
• Tag, store, and retrieve luggage properly.
• Deliver and retrieve packages and boxes as needed.
• Use HotSOS handheld for communication and ticket management.
• Explain hotel facilities and safety features to guests.
• Demonstrate room key use and place luggage inside rooms.
• Maintain knowledge of hotel functions and local attractions.
• Assist with concierge services, including directions and local information.
• Handle guest calls, complaints, and requests promptly.
• Deliver laundry, messages, and other guest items.
• Maintain lobby and luggage area appearance.
• Assist with vehicle loading/unloading and other guest services.
• Anticipate guest needs, respond promptly, and acknowledge all guests.
• Adhere to Hyatt and Forbes 5-star standards.
• Retrieve ice upon request.

Hyatt offers a rewarding environment with career growth and support. If you're ready for this challenge, we welcome you.

This is not your typical career opportunity. This is the Hyatt Touch.

Essential:

• Effective communication in English.
• Attention to detail, speed, courtesy, and independence in duties.
• Ability to read English for luggage tags and claim checks.
• Patience, tact, and diplomacy in customer interactions.
• Work well under pressure and handle multiple tasks.
• Punctuality and reliable attendance.
• Good interpersonal skills.
• Flexible schedule including weekends and holidays.

Desirable:

• Guest relations training.
• High school diploma or equivalent.

Physical Abilities:

• Perform physical movements including lifting up to 75 lbs.
• Stand, walk, sit, and perform manual tasks for extended periods.
• Bend, stoop, kneel, and walk long distances.

Salary: $17.66 - $23.54