Substance Use Disorder Program Case Manager - Charleston

Goodwill Industries Of Kanawha Valley; Charleston (WV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Retirement plan

Health, dental, vision insurance

Life insurance

Short and long-term disability

Paid time off

Job summary

Goodwill Industries of the Summit is seeking a dedicated SUD Case Manager to support participants through a 16‑week recovery journey. The role focuses on case management, report writing, and program coordination within our Substance Use Disorder program.

The ideal candidate has a Bachelor’s degree in a related field, at least two years of experience in case management, and strong skills in documentation, communication, and coordination with community resources.

Qualifications

• Bachelor’s degree is required in Social Work, Psychology, Counseling, or related field.
• Minimum of two years experience in case management or working with individuals with substance use disorders preferred.
• Strong organizational and documentation skills; ability to manage multiple cases.
• Excellent written and verbal communication; knowledge of local recovery resources.
• Proficiency with MS Office and familiarity with case management software.

Responsibilities

• Conduct intake assessments to create individualized service plans.
• Provide ongoing case management, goal setting, and progress monitoring.
• Maintain accurate participant records using MS Office and case management software.
• Facilitate group and individual meetings to promote recovery and peer support.
• Coordinate referrals to housing, employment, education, and healthcare.
• Prepare monthly reports tracking progress and outcomes.
• Collaborate with staff and partners to ensure holistic support.
• Advocate for participants facing housing, employment, or health challenges.
• Ensure compliance with program policies and regulations.
• Perform other duties as assigned.

Skills

Case management

Documentation

Communication

Organization

Interpersonal skills

Facilitation

Education

Bachelor’s degree in Social Work, Psychology, Counseling, or related field

Tools

Microsoft Excel

Microsoft Word

Windows

Outlook

Case management software

Job description

Job Details

Job Location: Charleston Prosperity Center and Warehouse - CHARLESTON, WV 25302, Position Type: Full Time, Job Category: Nonprofit - Social Services, Company Description

Company Description

At Goodwill Industries of the Summit, we assist people with disabilities and other vocational disadvantages to achieve full participation and integration into society through the power of work. Be a part of the Goodwill family where we train and lives change!

We envision persons with barriers to employment being able to choose rewarding employment, achieve financial security, and build careers and lives for themselves and their families, thus enriching our communities. We are currently growing and are looking for experienced individuals to support us in this endeavor.

Job Description

Goodwill Industries of the Summit is seeking a dedicated and compassionate SUD Case Manager to join our Substance Use Disorder program. This full‑time position plays a vital role in supporting individuals through their 16‑week journey toward recovery, empowerment, and self‑sufficiency. The ideal candidate will be skilled in case management, report writing, and program coordination.

Essential duties and responsibilities

• Conduct comprehensive intake assessments to develop individualized service plans for program participants.
• Provide ongoing case management, including goal setting, progress monitoring, and adjustments to recovery plans.
• Maintain accurate and up‑to‑date participant records using Microsoft Office Suite and case management software.
• Facilitate group and individual meetings to promote recovery and peer support.
• Coordinate referrals to community resources such as housing, employment, education, and healthcare services.
• Prepare detailed monthly reports to track participant progress and program outcomes for internal and external stakeholders.
• Collaborate with program staff, clinical professionals, and community partners to ensure holistic support for participants.
• Advocate for participants, helping them navigate challenges related to substance use, housing, employment, and mental health.
• Ensure compliance with all program policies, procedures, and applicable regulations.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Counseling, or related field required.
• Minimum of two years experience in case management or working with individuals with substance use disorders preferred.
• Strong organizational skills and the ability to manage multiple cases simultaneously.
• Excellent written and verbal communication skills, with attention to detail in documentation and reporting.
• Knowledge of local resources and support services for individuals in recovery.
• Must be proficient in Microsoft Excel, Microsoft Word, Windows, and Outlook, as well as have a working knowledge or familiarity with case management software.
• Must have valid driver’s license, safe driving record, and reliable transportation for off‑site meetings and participant support (as needed).
• Must be at least 21 years of age or older and have ability to pass criminal background check and drug screen.

Additional Information

• Beginning rate of pay is $18 per hour.
• Full‑time position (Monday through Friday).
• Goodwill Industries of the Summit offers benefits including retirement, health, dental, and vision insurance, life insurance, short and long‑term disability, and paid time off.

All your information will be kept confidential according to EEO guidelines.