SUBSTANCE ABUSE SERVICES - CONTRACT MANAGER

State of Arizona; Phoenix (AZ); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Vacation and sick days with 10 paid de

Paid Parental Leave-Up to 12 weeks per

Robust and affordable insurance plan

Exceptional retirement program

Optional benefits and commuter subsidy

Job summary

Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) seeks a Substance Abuse Services contracts manager (Program Administrator II) to oversee statewide contracted treatment services and ensure consistent program delivery across facilities.

The role monitors contract compliance, vendor performance, data reporting, and the quality of SUD services, while coordinating with internal and external partners to support strategic planning and continuous improvement.

Qualifications

• Master’s degree from an accredited school.
• Three or more years of progressive managerial experience.
• Experience with corrections or ADCRR policies and procedures.
• Counseling licenses from the Arizona Board of Behavioral Health Examiners.
• Three or more years of experience in LEAN processes and spreadsheets.

Responsibilities

• Oversees statewide contracted substance abuse treatment services and ensures compliance with applicable laws, rules, regulations, contracts, policies, and procedures.
• Serves as the primary liaison between ADCRR leadership, facility administrators, private prisons, and contracted providers.
• Monitors provider performance, enrollments, documentation quality, program fidelity, and statewide treatment capacity.
• Conducts documentation audits, reviews group observations, and verifies curriculum fidelity.
• Ensures the accuracy of ACIS reports and treatment‑related data; develops/manage spreadsheets and performance metrics.
• Identifies service gaps and recommends program improvements for statewide delivery.
• Coordinates with operations staff to resolve facility, movement, and scheduling issues.
• Participates in recruitment activities and vendor relationship development.
• Reviews/updates policy and procedures to align with current practice.
• Plans and coordinates meetings, prepares evaluations, and manages administrative schedules.

Skills

Organization/time management

Verbal and written communication

Problem solving

Active listening

Data collection/maintenance

Interpersonal relationships

Contract interpretation

Professional collaboration

Education

Master’s degree

Tools

Microsoft Office

Google Suite

Google Sheets

Project management tools

Job description

ARIZONA DEPARTMENT OF CORRECTIONS, REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

SUBSTANCE ABUSE SERVICES - CONTRACT MANAGER (Program Administrator II)

Job Location:

Address:

Education Programs and Community Reentry Division 801 East Jefferson Street Phoenix, Arizona 85034 https://corrections.az.gov/

Posting Details:

Salary: $95,000.00

Grade: 24

Closing Date: Open Until Filled

Job Summary:

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking a motivated leader to serve as the Substance Abuse Services - Contracts Manager (Program Administrator II). This position oversees statewide contracted substance abuse treatment services and ensures consistent, quality implementation of treatment programming across facilities.

The coordinator is responsible for monitoring contract compliance, supporting vendor performance, ensuring accurate data reporting, and promoting high-quality delivery of substance use disorder (SUD) services. This role also supports strategic planning, quality improvement efforts, and operational coordination with internal and external stakeholders.

Job Duties:

• Oversees statewide contracted substance abuse treatment services and ensures compliance with applicable laws, rules, regulations, contracts, policies, and procedures
• Serves as the primary liaison between ADCRR leadership, facility administrators, private prisons, and contracted providers
• Monitors provider performance, enrollments, documentation quality, program fidelity, and statewide treatment capacity
• Conducts documentation audits, reviews group observations, and verifies curriculum fidelity
• Ensures the accuracy of Arizona Correctional Information System (ACIS) reports and treatment‑related data
  Develops and maintains spreadsheets, statistical reports, performance metrics, and capacity‑tracking tools
• Identifies service gaps and recommends program improvements to support consistent statewide treatment delivery
• Coordinates with operations staff to resolve facility, movement, and scheduling issues
• Participates in recruitment activities and vendor relationship development
• Reviews and recommends updates to policy and procedure to ensure alignment with current practice
• Plans and coordinates meetings, prepares evaluations, and manages administrative schedules
• Drives on State business
• Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Microsoft Office and Google Suite
• Principles and practices of management and supervision
• Security practices and adult learning processes
• ADCRR policies, procedures, and security practices
• English language usage, grammar, and spelling

Skill in:

• Organization and time management
• Verbal and written communication
• Building and maintaining interpersonal relationships
• Problem‑solving and active listening
• Collecting and maintaining accurate data
• Google Sheets and industry standards
• Utilizing project management tools
• Reading, interpreting, and enforcing contracts in accordance with agency requirements and provider obligations

Ability to:

• Manage and track detail‑intensive or high‑visibility projects
• Develop and maintain complex spreadsheets and graphs
• Interact professionally with ADCRR staff and the public
• Work in a prison environment
• Collect and maintain accurate program dataWork independently with minimal supervision

Selective Preference(s):

• Master’s degree from an accredited school
• Three (3) or more years of progressive managerial experience
• Experience with corrections or ADCRR policies and procedures
• Counseling licenses from the Arizona Board of Behavioral Health Examiners
• Three (3) or more years of experience in LEAN processes and spreadsheets

Pre-Employment Requirements:

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.
  • Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.