Remote Customer Service Representative

Annuity Health, LLC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Annuity Health, LLC is seeking a Remote Customer Service Representative responsible for contacting patients to collect payments for medical bills. The candidate will work in a fast-paced environment to achieve collection goals while providing exceptional service. Preferred qualifications include prior experience in customer service and a high school diploma or GED.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• Customer service experience preferred.
• High school diploma or GED required.
• One to two years of college preferred.

Responsibilities

• Contact patients via telephone to collect payment on medical bills.
• Provide exceptional patient service in the name of the client.
• Negotiate appropriate payments with customers.

Skills

Customer/Client Focus

Confidentiality/Integrity

Teamwork Orientation

Basic computer skills

Education

High school diploma or GED

One to two years of college preferred

Customer service experience preferred

Prior medical billing or healthcare revenue cycle experience strongly preferred

Job description

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Join to apply for the Remote Customer Service Representative role at Annuity Health, LLC

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This range is provided by Annuity Health, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

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Senior Corporate Recruiter at Annuity Health

Description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position

Duties/Responsibilities

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients’ interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Required Skills/Knowledge

• Customer/Client Focus
• Confidentiality/Integrity
• Teamwork Orientation
• Basic computer skills necessary

Education/Experience

• Customer service experience preferred
• Prior medical billing or healthcare revenue cycle experience strongly preferred
• High school diploma or General Education Development (GED) Certificate required
• One to two years of college preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Health Care Provider, and Administrative

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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