Subscription Operations Analyst (2nd Shift)

Refinitiv; Eagan (MN); On-site; USD 48,000 - 88,000; Full time

Benefits offered by this job

2nd shift differential of $4.00 per hr

3rd shift differential of $5.00 per hr

Bonus plan

Job summary

Refinitiv is seeking a Business Analyst on the second shift (2:30 pm – 10:30 pm) to analyze customer subscription lists and identify cost-effective delivery methods while coordinating with carriers and billing teams.

You will use SAP and shipping data to prepare compliant shipping lists, update costs for third-party billing, ensure SOX compliance, and collaborate with stakeholders across departments to resolve issues and support customer requests.

Qualifications

• Preferred knowledge of SAP.
• Preferred knowledge of shipping processes, USPS, UPS, and FedEx ship methods.
• Must have excellent communication and analytical skills.
• Must be highly motivated, driven to achieve results and able to work independently.
• Must have the ability to work effectively in a matrixed organization and manage multiple tasks.
• 2-4+ years of experience with Associates/Technical degree, or 5+ years of related work experience post high school.

Responsibilities

• Analyze data to identify the most cost effective method of subscription delivery.
• Utilize system knowledge to investigate problems and identify root cause, and solutions to open issues.
• Effectively communicate with leadership and employees on actions required to resolve open issues.
• Use SAP Customer/Subscriber Lists, or other source data, to create compliant shipping lists in BCC Software.
• Update shipping records and associated costs by extracting data and summarizing for 3rd party billing.
• Process execution must be in line with SOX compliance.
• Proactively build relationships with stakeholders, internal and external customers.
• Understand the requirements for USPS compliance with all periodical permits required for customer subscription lists.
• Liaison for issue resolution between Thomson Reuters and national USPS, UPS, FedEx personnel and carriers.
• Assist in the development, testing, implementation and coordination of special customer requests that require an in-depth and comprehensive system analysis and review.

Skills

Shipping methods

USPS

UPS

FedEx

Communication skills

Analytical skills

Matrixed organization

Task management

Experience 2-4+ years

SAP

Education

Associates/Technical degree

Tools

SAP

Job description

Refinitiv is seeking a Business Analyst on the second shift (2:30 pm – 10:30 pm) to analyze customer subscription lists and identify cost-effective delivery methods while coordinating with carriers and billing teams.

You will use SAP and shipping data to prepare compliant shipping lists, update costs for third-party billing, ensure SOX compliance, and collaborate with stakeholders across departments to resolve issues and support customer requests.