Subscription Billing & Hardware Support Specialist

Procare Solutions; Denver (CO); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

HSA with employer contributions

Vacation time and holidays

401K with employer match

Employee Stock Purchase Plan

Employee Discount Program

Medical, Dependent Care, and Transit F

Tuition Reimbursement

Job summary

Procare Solutions in Denver, CO is seeking a Subscription Support Specialist to manage billing inquiries and end-to-end hardware procurement workflows. You will own case resolution in Salesforce, coordinate with Finance, and maintain accurate documentation while meeting SLA expectations.

The role requires 2+ years in billing or SaaS operations, strong written and verbal communication, and the ability to navigate multiple queues in a fast-paced SaaS environment.

Qualifications

• Strong attention to detail and analytical skills.
• Comfortable managing multiple queues and communication channels.
• Ability to work independently and elevate appropriately.
• Strong written and verbal communication skills.
• Associate degree or equivalent work experience required.
• 2+ years' experience in billing, finance support, subscription support, or SaaS operations.
• Experience working in Salesforce (or similar CRM).
• Experience in SaaS subscription billing environments.
• Experience supporting hardware procurement or vendor management.
• Experience partnering directly with Finance teams and bad debt workflow.
• Familiarity with softlock is preferred.

Responsibilities

• Answer and manage the Billing Support phone line.
• Work and resolve cases within the Billing Support Salesforce queue.
• Provide timely, accurate responses to customer billing inquiries.
• Research account discrepancies and partner with Finance as needed.
• Maintain accurate case documentation and follow-up notes.
• Meet established productivity and SLA expectations.
• Assist with billing-related operational initiatives, including softlock review and account monitoring, bad debt research and follow-up, and Finance coordination.
• Support Salesforce billing workflow improvements and reporting needs.
• Monitor and respond to internal Slack channels.

Skills

Attention to detail

Analytical skills

Queue management

Independent worker

Written communication

Verbal communication

Associate degree

Billing experience

Salesforce

SaaS billing

Hardware procurement

Vendor management

Finance collaboration

Softlock familiarity

Education

Associate degree or equivalent work experience

Tools

Salesforce

Job description

Procare Solutions in Denver, CO is seeking a Subscription Support Specialist to manage billing inquiries and end-to-end hardware procurement workflows. You will own case resolution in Salesforce, coordinate with Finance, and maintain accurate documentation while meeting SLA expectations.

The role requires 2+ years in billing or SaaS operations, strong written and verbal communication, and the ability to navigate multiple queues in a fast-paced SaaS environment.