Subrogation Case Specialist

Intellivo; Creve Coeur (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Intellivo in Creve Coeur, MO, is seeking a Case Processor/Legal Assistant to manage health plan subrogation and third-party liability recovery case administration, keeping files organized and case statuses current so attorneys can focus on negotiations.

You will handle inbound inquiries, coordinate with carriers and attorneys, document communications, and support a fast-moving recovery portfolio with attention to detail and proactive follow-up.

Qualifications

• Associate degree required; Bachelor's preferred or equivalent industry experience (4+ years).
• Experience in insurance claims, health plan operations, subrogation, TPL, workers’ compensation, auto liability, or legal administration preferred.
• Familiarity working with carriers, TPAs, and liability insurers.
• Strong organizational and documentation skills for high-volume claim files.
• Excellent written and verbal communication; professional with external stakeholders.

Responsibilities

• Manage administrative tasks tied to active health plan subrogation and insurance recovery cases.
• Answer inbound calls and emails regarding TPL claims, liens, coverage questions, and documentation requests.
• Communicate with plaintiff attorneys, insurance adjusters, claim representatives, and carriers.
• Send lien notices and updates, confirm receipt, and follow up on missing materials.
• Prepare, organize, and route documentation for Team Leads and Attorneys handling negotiations.
• Monitor case status and flag coverage, liability, or timing concerns to the Team Lead.
• Maintain complete case notes and communication logs in claims and recovery systems.
• Support pod responsiveness standards and consistent health-plan client experience.
• Partner with Team Leads to identify file gaps and follow-ups prior to settlement.
• Track incoming reimbursement payments and elevate delays appropriately.

Skills

Organizational skills

Communication skills

Attention to detail

Prioritization

Time management

Education

Associate degree

Bachelor's degree preferred

Job description

Intellivo in Creve Coeur, MO, is seeking a Case Processor/Legal Assistant to manage health plan subrogation and third-party liability recovery case administration, keeping files organized and case statuses current so attorneys can focus on negotiations.

You will handle inbound inquiries, coordinate with carriers and attorneys, document communications, and support a fast-moving recovery portfolio with attention to detail and proactive follow-up.