Subject Matter Expert (ISO) (SME)

Adeptus Solutions, Inc; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Adeptus Solutions, Inc. seeks an experienced Subject Matter Expert (SME) in ISO to guide ISO standards, quality management, and international documentation for federal government work.

The role leads ISO documentation, evaluates processes, and develops corrective actions to improve service delivery and compliance across programs. The ideal candidate has extensive ISO knowledge, strong analytical skills, and the ability to communicate complex technical information to leadership and

Qualifications

• Ten years of specialized experience in ISO standards and quality management.
• Master's degree or sixteen years of professional experience per RFP.
• ISO-related credential or certification.
• Lean Six Sigma certification as identified in the RFP.
• Proven ability to develop and maintain complex technical documentation.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Provide specialized ISO expertise in standards, quality management, and documentation.
• Lead ISO documentation activities and ensure alignment with requirements.
• Evaluate processes against ISO requirements and identify deficiencies.
• Develop corrective actions to improve performance and quality.
• Support implementation and continuous improvement of quality practices.
• Collaborate with program managers and leaders to meet contract deliverables.
• Provide technical advisory on documentation controls and QA requirements.

Skills

ISO standards

Quality management

Documentation governance

Process improvement

Analytical thinking

Stakeholder comms

Regulatory compliance

Education

Master's degree in a related field

16 years of professional experience

ISO certification

Tools

Documentation control systems

Quality management software

Risk assessment tools

Job description

Adeptus Solutions, Inc. is seeking an experienced Subject Matter Expert (SME) – ISO to provide specialized technical expertise in International Organization for Standardization (ISO) standards, quality management systems, documentation requirements, and organizational compliance in support of federal government operations.

The successful candidate will be responsible for leading ISO-related documentation activities, evaluating quality management processes, identifying operational deficiencies, and developing solutions that enhance service delivery, regulatory compliance, and organizational effectiveness.

This position requires a highly experienced professional with extensive knowledge of ISO standards, quality assurance methodologies, and process improvement practices.

The ideal candidate will demonstrate strong analytical and problem-solving capabilities, exceptional technical documentation skills, and the ability to provide expert guidance to leadership and operational teams.

Key Responsibilities

ISO Standards and Quality Management

• Provide specialized expertise in ISO standards, quality management systems, and international documentation requirements.

• Lead documentation activities involving ISO standards and other applicable international quality management frameworks.

• Evaluate organizational processes and procedures to ensure alignment with established ISO requirements.

• Identify, analyze, and resolve quality-related issues that may negatively impact service delivery.

• Develop and recommend corrective actions to improve operational performance and service quality.

• Support the implementation and continuous improvement of quality management practices.

Technical Documentation and Compliance

• Develop, review, and maintain technical documentation supporting ISO standards and organizational compliance requirements.

• Evaluate existing policies, procedures, and operational documentation for accuracy, consistency, and compliance.

• Provide technical guidance regarding documentation standards, process controls, and quality assurance requirements.

• Support internal assessments, compliance reviews, and quality management evaluations.

• Identify documentation deficiencies and recommend improvements to strengthen organizational compliance.

• Ensure technical documentation accurately reflects established operational procedures and quality management objectives.

Process Improvement and Operational Support

• Analyze organizational processes to identify inefficiencies, performance gaps, and opportunities for improvement.

• Apply quality management principles and structured problem-solving methodologies to address complex operational challenges.

• Recommend process improvements designed to enhance service delivery, operational efficiency, and quality performance.

• Collaborate with program managers, operational leadership, and technical personnel to implement corrective and preventive actions.

• Provide subject matter expertise supporting organizational initiatives, quality objectives, and contract requirements.

• Perform additional technical advisory and quality management duties as assigned.

Required Qualifications

• Minimum of ten (10) years of specialized professional experience in ISO standards, quality management, documentation, or closely related technical disciplines.

• Master's degree in a related field OR sixteen (16) years of professional experience, consistent with RFP requirements.

• ISO-related professional credential or certification.

• Lean Six Sigma certification, as identified in the RFP certification requirements.

• Demonstrated expertise in ISO standards, international documentation requirements, and quality management practices.

• Experience identifying, analyzing, and resolving quality-related problems affecting organizational performance or service delivery.

• Proven ability to develop, review, and maintain complex technical documentation.

• Strong understanding of quality assurance, compliance requirements, and process improvement methodologies.

• Excellent analytical, organizational, and problem-solving skills.

• Strong written and verbal communication skills, including the ability to communicate complex technical information effectively.

• Ability to collaborate with multidisciplinary teams and provide expert technical guidance.

• Ability to work independently while managing competing priorities and contractual deliverables.

Preferred Qualifications

• Experience supporting federal government contracts or government-regulated environments.

• Advanced knowledge of ISO 9001 quality management standards and related international standards.

• Experience supporting ISO certification, surveillance audits, recertification, or quality management assessments.

• Experience developing standard operating procedures (SOPs), quality management documentation, and corrective action plans.

• Familiarity with Lean Six Sigma process improvement methodologies and organizational performance measurement.

• Experience advising program leadership on quality management, risk mitigation, and operational improvements.

• Experience supporting quality management initiatives for Department of War (DoW) or other federal agencies.

• Active U.S. Government security clearance, if applicable to contract requirements.

Work Environment

• Work location and reporting requirements will be determined by contract specifications.

• Full-time position supporting federal government operational and quality management requirements.

• Must be available to collaborate with government stakeholders, program leadership, and technical teams during established business hours.

• May require participation in compliance reviews, quality assessments, technical meetings, and documentation initiatives.

• Additional work hours may be required to meet contractual deadlines and mission objectives.

Why Join Adeptus Solutions, Inc.?

Adeptus Solutions, Inc. provides professional services and innovative solutions supporting federal government clients.

We offer a collaborative, results-driven environment where employees contribute directly to organizational growth and mission success.

Our team members benefit from:

• Competitive compensation and benefits.

• Opportunities for professional development and career advancement.

• Collaboration with experienced program leadership and technical professionals.

• Meaningful involvement in federal government programs and mission-critical initiatives.

• Opportunities to contribute specialized expertise to quality management and organizational improvement efforts.

• A professional environment that values integrity, accountability, innovation, and excellence.

Adeptus Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to any status protected by applicable federal, state, or local law.