Subject Matter Expert - Atlassian Data Center Applications

TekSynap; Virginia (MN); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Life insurance

Short-term disability

Long-term disability

Paid vacation

Holidays

Job summary

TekSynap is seeking a Senior Subject Matter Expert on the Applications Team to lead enterprise collaboration tools. You will provide strategic guidance and advanced configuration for Atlassian Data Center apps (Jira Software, JSM, Confluence, Bitbucket, Bamboo, Crowd) and other COTS platforms, within an Agile/SAFe environment.

You will drive standardization, automation, and integration across the enterprise, support plugin development, and deliver training to boost adoption and efficiency while

Qualifications

• Active Secret Clearance
• 10+ years of experience in enterprise application configuration, systems integration, or collaboration platform support, with emphasis on Atlassian products.
• Excellent verbal and written communication skills, with experience leading user training and stakeholder engagement.
• Lead the configuration, extension, and enterprise integration of Atlassian Data Center applications, including Jira Software, Jira Service Management (JSM), Confluence, Bitbucket, Bamboo, and Crowd.

Responsibilities

• Serve as the lead authority on enterprise collaboration tools and provide strategic guidance.
• Configure, integrate, and automate Atlassian Data Center applications.
• Support plugin development, performance optimization, and user training.

Tools

Atlassian Jira/JSM/Confluence/Bitbucket/Bamboo/Crowd

Groovy

Python

PostgreSQL

REST APIs

Job description

Responsibilities & Qualifications

As a Senior Subject Matter Expert on the Applications Team, you will serve as the lead authority on enterprise collaboration tools, providing strategic guidance, advanced configuration, and technical expertise for Atlassian Data Center applications (Jira Software, JSM, Confluence, Bitbucket, Bamboo, Crowd), IBM DOORS, and other critical COTS platforms. You will drive the standardization, integration, and automation of tool usage across the enterprise, ensuring alignment with organizational workflows, accessibility standards, and security requirements. Working within an Agile/SAFe environment, you will also support plugin development, performance optimization, and user training to enhance tool adoption and efficiency.

Required Skills and Experience

• Active Secret Clearance
• 10+ years of experience in enterprise application configuration, systems integration, or collaboration platform support, with emphasis on Atlassian products.
• Excellent verbal and written communication skills, with experience leading user training and stakeholder engagement.
• Lead the configuration, extension, and enterprise integration of Atlassian Data Center applications, including Jira Software, Jira Service Management (JSM), Confluence, Bitbucket, Bamboo, and Crowd.

Preferred Skills and Experience

• Design standardized workflows, permission schemes, issue types, and automations that promote consistency and traceability across enterprise projects.
• Implement and maintain advanced plugin functionality, ensuring compatibility and enhanced performance across COTS tools.
• Develop and execute scripts (Groovy, Python, etc.) to automate workflows, reports, and administrative functions across Jira and Confluence.
• Support JSM backend configurations, including Assets Query Language (AQL) for asset management, and enforce enterprise usage models.
• Utilize JIRA Query Language (JQL) and scripting tools to create custom dashboards, reports, and workflow optimizations.
• Conduct Section 508 compliance testing for new features, plugin updates, and core applications to ensure accessibility compliance.
• Interface with REST APIs and Atlassian APIs to integrate COTS platforms with other enterprise systems and enhance tool functionality.
• Provide database-level support for PostgreSQL, including direct queries and updates to Atlassian application databases for troubleshooting and maintenance.
• Produce and maintain technical documentation, including FISMA/ATO materials and end-user guides, ensuring clarity and compliance.
• Deliver training sessions and support initiatives to enhance user proficiency, enforce enterprise standards, and increase adoption of COTS tools.
• Collaborate with systems engineers, DevOps staff, and product owners to ensure cohesive integration and performance of CTP applications.
• Support tool upgrades, release coordination, and post-upgrade testing to minimize downtime and ensure system stability.

Overview

We are seeking a Subject Matter Expert - Atlassian Data Center applications to join our team.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Work Environment and Physical Demands

• Location: Remote
• Remote or In-Person: 100% remote/nationwide (with one initial visit to Clarksburg, WV - travel reimbursed)
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is an 8-hour day shift Monday - Friday.
• Core work hours are 9:00 a.m. through 4:00 p.m. ET.
• 8-hour shift hours for the team as a whole can be st

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.