Subgerente

Big Whiskey's American Restaurant & Bar; Florida; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Job summary

Big Whiskey's American Restaurant & Bar in United States (Florida) seeks a results-driven General Manager to lead daily operations, guest satisfaction, and quality standards. You will coach staff, enforce policies, manage costs, and ensure safety and sanitation across the team.

Responsibilities include coordinating training, scheduling, inventory control, and maintaining service excellence while achieving financial targets.

Qualifications

• Be 21 years of age.
• Communicate and understand the predominant language of the restaurant trading area.
• Possess experience in FOH/BOH operations and/or assistant management (about 3 years).
• Knowledge of cash handling and POS systems (R365).

Responsibilities

• Understand policies, procedures, standards and training programs.
• Provide welcoming, responsive, friendly, and courteous service to guests.
• Ensure food and products are prepared and served to standards.
• Lead and train employees to meet sales, service, quality and sanitation goals.
• Control cash receipts and adhere to cash handling procedures.
• Make employment decisions per General Manager guidelines.
• Schedule labor to meet activity and labor cost targets.
• Develop staff in managerial and professional areas.
• Prepare paperwork, reports, and schedules promptly.
• Maintain equipment cleanliness and function through inspections and PM programs.
• Ensure correct product receiving and deliveries per policies.
• Oversee performance appraisals and timely feedback.
• Be knowledgeable of personnel policies and administer corrective actions.
• Comply with health, safety, and labor regulations.
• Provide advice to General Manager as needed.

Skills

Leadership

Cash handling

Communication skills

Math skills

Stamina

Tools

R365 POS

Job description

Benefits:

• 401(k)
• Bonus based on performance

Summary of Position:

Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation

Duties and Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs
• Through table visits ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards
• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive work environment
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Make employment and termination decisions consistent with General Manager guidelines for approval or review
• Fill in where needed to ensure guest service standards and efficient operations
• Continually strive to develop your staff in all areas of managerial and professional development
• Prepare all required paperwork, including forms, reports, and schedules in an organized timely manner
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
• Oversee and ensure that the restaurant policies on employee performance appraisals are followed and completed on a timely basis
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures
• Fully understand and comply with federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests
• Provide advice and suggestions to General Manager as needed

Qualifications:

• Be 21 years of age
• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area
• Have knowledge of service and food and beverage, generally involving at least 3 years FOH/BOH operations and/or assistant management positions
• Possess excellent basic math skills and the ability to operate a cash register or a POS system, knowledge of R365
• Be able to work in a standing position for long periods of time (up to 5 hours)
• Be able to reach, bend, stoop and frequently lift up to 50 pounds
• Must have the stamina to work 50-60 hours per week